1. OSCM Publications
  2. Volume 15, Issue 3, 2022

Volume 15, Issue 3, 2022

  1. Using Lean and Voice of Customers to Fulfil Needs in the Charity Sector – A Reflective Case Study
    • Huay Ling Tay
    • Julian See
    Abstract Full PDF Cite DOI: 10.31387/oscm0500348
    Lean principles are widely adopted in the manufacturing and services industries. However, few organisations consider Lean in the operations nor implement Lean initiatives in the charity sector. This paper is a narrative reflection of an action case research study conducted in a charity organisation in Singapore - the Food Bank Singapore (FBS), where Lean principles were adapted to optimise available resources to meet the needs of beneficiaries and donors. We found three key priorities that must be established by gathering and listening to the voice of customers (VOC), including the beneficiaries and donors in the charity context. The three priorities relate to the roles of the key stakeholders that support FBS’s mission of eradicating hunger and all forms of food insecurity in Singapore. The first priority is enabling donors to donate right to meet beneficiaries’ needs. The second priority is enabling FBS operations to serve the diverse beneficiaries’ needs better. The last priority is offering beneficiaries the “Dignity of Choice” of foods. This paper underlines the critical success factors for adopting Lean: - appropriate leadership, staff engagement, and stakeholder management. The reflective findings from this article will enable non-profit and charity professionals to better understand the application of Lean principles.
    @article{huaylingtay-2022-1560,
  title={Using Lean and Voice of Customers to Fulfil Needs in the Charity Sector – A Reflective Case Study},
  author={Huay Ling  Tay and Julian  See},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={303--312},
  doi={10.31387/oscm0500348}
}
    Huay Ling  Tay, Julian  See (2022). Using Lean and Voice of Customers to Fulfil Needs in the Charity Sector – A Reflective Case Study. Operations and Supply Chain Management: An International Journal, 15(3), 303-312. https://doi.org/10.31387/oscm0500348
  2. Employee Retention and the Moderating Role of Psychological Ownership in Retail
    • Diep Nguyen
    • Lubor Homolka
    • Sinh Hoang
    • Hanh Nguyen
    Abstract Full PDF Cite DOI: 10.31387/oscm0500349
    Retailing is one of the critical stages in supply chain operations, in which human resources and employee retention play a decisive role as in any organization. Based on motivation theories for employee retention (ER), this study examines the integrated indirect effects of organizational and personal motivators on ER through employee engagement (EE) in the retail industry. Furthermore, it assesses how psychological ownership (PO) directly affects ER and moderates the effect of ER on EE of full-time employees in the Vietnamese context as empirical evidence. The combination of a qualitative methodology (in-depth interviews with retail experts) and a quantitative methodology (a survey conducted with 571 full-time retail employees) is deployed. PLS-SEM with SmartPLS is utilized for data analysis and hypothesis testing. The study findings demonstrate that the integrated roles of organizational and personal motivators significantly affect ER through EE in retail companies. Interestingly, the study discovered that PO has a significant positive influence on ER, but a higher PO can reduce the relationship between EE and ER. Practically, the study highlights the implication that organizational motivators may not be sufficient to retain employees, since the intention of employees to remain or quit also depends on personal factors. It also suggests that in the working environment with a solid relationship between EE and ER, PO can lead to negative employee behaviour, such as bias, misconduct, and disengagement, which may harm the company.
    @article{diepnguyen-2022-1561,
  title={Employee Retention and the Moderating Role of Psychological Ownership in Retail},
  author={Diep  Nguyen and Lubor  Homolka and Sinh  Hoang and Hanh  Nguyen},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={313--327},
  doi={10.31387/oscm0500349}
}
    Diep  Nguyen, Lubor  Homolka, Sinh  Hoang, Hanh  Nguyen (2022). Employee Retention and the Moderating Role of Psychological Ownership in Retail. Operations and Supply Chain Management: An International Journal, 15(3), 313-327. https://doi.org/10.31387/oscm0500349
  3. Inventory Modelling for technology generation products under uncertain trade credit terms and imprecise procurement costs
    • Gaurav Nagpal
    • Udayan Chanda
    • Alok Kumar
    • Naga Jasti
    Abstract Full PDF Cite DOI: 10.31387/oscm0500350
    The inventory policies for any product under the trade credit mechanism are influenced by the procurement price per unit and the credit period offered by the seller to the buyer. This paper develops an inventory model for the technology generations under the imprecise trade credit period and the imprecise procurement cost. It considers the demand that is credit-linked and governed by innovation diffusion as well. The imprecise nature of the parameters is captured by the use of fuzzy numbers. The trapezoidal membership function has been used to fuzzify the profit function with the imprecise parameters, and then the centroid method is used to de-fuzzify the profit. The numerical illustrations have been performed, followed by the sensitivity analysis with the launch timing of the second generation product. A few important implications for the inventory practitioners and the possible extensions of this work have also been discussed.
    @article{gauravnagpal-2022-1562,
  title={Inventory Modelling for technology generation products under uncertain trade credit terms and imprecise procurement costs},
  author={Gaurav  Nagpal and Udayan  Chanda and Alok  Kumar and Naga  Jasti},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={328--344},
  doi={10.31387/oscm0500350}
}
    Gaurav  Nagpal, Udayan  Chanda, Alok  Kumar, Naga  Jasti (2022). Inventory Modelling for technology generation products under uncertain trade credit terms and imprecise procurement costs. Operations and Supply Chain Management: An International Journal, 15(3), 328-344. https://doi.org/10.31387/oscm0500350
  4. Explore the Research Trends of Green Supply Chain in the Manufacturing Industry: A Bibliometric Analysis
    • Erna Ramli
    • Dolhadi Zainudin
    • Rafikul Islam
    Abstract Full PDF Cite DOI: 10.31387/oscm0500351
    The green supply chain management practices for the manufacturing industry have been a recent phenomenon in the recent decade. Accordingly, it has received gigantic attention among academic researchers. A few bibliometric analyses have been published focusing on a general view of green supply chain management. This study provides a thorough bibliometric analysis on the relationship between green supply chain management and manufacturing not previously explored or grasped. Further, the bibliometric analysis was employed on academic journal articles published in two prominent online databases, the Scopus, and Web of Science, while prior studies have preferred only a single database. A machine learning tool, “R Studio”, and a visualization tool, “VOSViewer”, were used to analyze and visualize the analysis results. The results show a 22.63% annual growth in academic publications and a significant growth in recent periods. The findings from science mapping unveiled the popularity and generally focused on Chinese manufacturing firms. Besides, studies have focused on the barriers, drivers, and practices of green supply chain management and performance from economic and environmental perspectives. The findings deliver a vigorous roadmap for further studies in this constituent. Policymakers may improve legal procedures to encourage manufacturers to enhance green manufacturing to reduce carbon emissions.
    @article{ernaramli-2022-1563,
  title={Explore the Research Trends of Green Supply Chain in the Manufacturing Industry: A Bibliometric Analysis},
  author={Erna  Ramli and Dolhadi  Zainudin and Rafikul  Islam},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={345--358},
  doi={10.31387/oscm0500351}
}
    Erna  Ramli, Dolhadi  Zainudin, Rafikul  Islam (2022). Explore the Research Trends of Green Supply Chain in the Manufacturing Industry: A Bibliometric Analysis. Operations and Supply Chain Management: An International Journal, 15(3), 345-358. https://doi.org/10.31387/oscm0500351
  5. The Influence of Economic and Non-Economic Satisfaction on Formalization, Specific Investments, and Dependence in B2B Relationships
    • Carlos Ferro-Soto
    • Carmen Padin
    • Mercy Mpinganjira
    • Goran Svensson
    • Nils Hogevold
    Abstract Full PDF Cite DOI: 10.31387/oscm0500352
    This investigation estimates a theoretical model that examines the influence of economic and non-economic satisfaction on formalization, specific investments, and dependence in B2B supply chain relationships from the sellers’ perspective. The study’s methodology is based on a deductive approach and data was collected using a structured questionnaire. The sample consisted of small and medium-sized companies across industries in Spain. The findings show that sales-specific investments rely on other business aspects than economic and non-economic satisfaction in B2B supply chain relationships, though a requirement is that the B2B supply chain relationships are marked by economic satisfaction. This research sheds light on antecedents of specific sales investments based on the perspectives of relationship marketing and transactional cost theories. In doing so, the study provides insights into the structural properties of economic and non-economic satisfaction, formalization, specific investments, and dependence in B2B supply chain relationships. Practical implications include the need for managers to ensure that their business partners are economically satisfied if they are to influence formalization in supply chain relationships. The importance of sales formalization is reflected in the positive relationship it has on specific investments in B2B sales relationships. The study’s value lies in the fact that it distinguishes between the role of two different types of satisfaction on formalization, specific investments, and dependence in B2B sales relationships. In so doing, the study helps determine the order of priority between economic and non-economic satisfaction to formalize and make specific investments in B2B sales relationships.
    @article{carlosferro-soto-2022-1564,
  title={The Influence of Economic and Non-Economic Satisfaction on Formalization, Specific Investments, and Dependence in B2B Relationships},
  author={Carlos  Ferro-Soto and Carmen  Padin and Mercy  Mpinganjira and Goran  Svensson and Nils  Hogevold},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={359--372},
  doi={10.31387/oscm0500352}
}
    Carlos  Ferro-Soto, Carmen  Padin, Mercy  Mpinganjira, Goran  Svensson, Nils  Hogevold (2022). The Influence of Economic and Non-Economic Satisfaction on Formalization, Specific Investments, and Dependence in B2B Relationships. Operations and Supply Chain Management: An International Journal, 15(3), 359-372. https://doi.org/10.31387/oscm0500352
  6. Unexplored Antecedents of Agent Opportunism in Buyer-Supplier Relationships: An Interviewed-Based Exploratory Study
    • Thoa Pham
    • Kodo Yokozawa
    • Nguyen Anh
    Abstract Full PDF Cite DOI: 10.31387/oscm0500353
    Opportunism is a common issue in buyer-supplier relationships. However, while many existing studies investigate interfirm-level opportunism, a few studies investigate individual-level opportunism, and currently, there has been a call for further research on how to manage individual-level opportunism. Thus, to contribute to the current research trend, this study examines factors influencing individual supplier agent opportunism. Data was collected by an interview-based exploratory study of 24 practitioners, from December 2018 and March 2020. The results from data coding and analysis identify two groups of important factors in managing supplier agent opportunism: 1) organisational factors group includes buyer-supplier companies’ long-term relationships, buyer companies’ dependence, co-worker support for buyer agent, job demands for supplier agent; 2) individual factors group includes close relationships between buyer agent and supplier agent, buyer agents’ purchasing knowledge, communication skills, and honesty in negotiation.
    @article{thoapham-2022-1565,
  title={Unexplored Antecedents of Agent Opportunism in Buyer-Supplier Relationships: An Interviewed-Based Exploratory Study},
  author={Thoa  Pham and Kodo  Yokozawa and Nguyen  Anh},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={373--385},
  doi={10.31387/oscm0500353}
}
    Thoa  Pham, Kodo  Yokozawa, Nguyen  Anh (2022). Unexplored Antecedents of Agent Opportunism in Buyer-Supplier Relationships: An Interviewed-Based Exploratory Study. Operations and Supply Chain Management: An International Journal, 15(3), 373-385. https://doi.org/10.31387/oscm0500353
  7. Modern Slavery Statements and Service Industry Supply Chains: A Commentary on the Leading Hotel and Retail Companies in the UK
    • Peter Jones
    • Daphne Comfort
    Abstract Full PDF Cite DOI: 10.31387/oscm0500354
    There are concerns that many UK businesses are exposed to slavery in their international supply chains, and here some of the UK’s service industries seem particularly exposed, because of their global sourcing of goods, labour, and services. However, modern slavery in the service industries’ supply chains, has attracted little or no attention in the academic literature, and as such, this represents a gap in the current literature. This exploratory paper looks to make a small contribution to addressing that gap by illustrating, and offering a commentary on, one of the ways in which the leading hotel and retail companies in the UK have publicly addressed modern slavery in their supply chains, by reviewing their modern slavery statements. The commentary includes an outline of modern slavery and modern slavery statements, a description of the frame of reference and method of enquiry, a short literature review, an exploratory review of the modern slavery statements developed by the UK’s leading hotel companies and retailers, discussions of some of the academic and corporate implications raised by the review, and some suggestions for future research agendas.
    @article{peterjones-2022-1566,
  title={Modern Slavery Statements and Service Industry Supply Chains: A Commentary on the Leading Hotel and Retail Companies in the UK},
  author={Peter  Jones and Daphne  Comfort},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={386--394},
  doi={10.31387/oscm0500354}
}
    Peter  Jones, Daphne  Comfort (2022). Modern Slavery Statements and Service Industry Supply Chains: A Commentary on the Leading Hotel and Retail Companies in the UK. Operations and Supply Chain Management: An International Journal, 15(3), 386-394. https://doi.org/10.31387/oscm0500354
  8. Assessing the Impact of Green Supply Chain Management, Competitive Advantage and Firm Performance in PROPER Companies in Indonesia
    • Maya Novitasari
    • Dian Agustia
    Abstract Full PDF Cite DOI: 10.31387/oscm0500355
    The purpose of this study is to examine the effect of green supply chain management on firm performance with competitive advantage as a mediator. This study used purposive sampling to obtain a population comprising 516 companies which were part of a program called PROPER (which stands for Program Penilaian Peringkat Kinerja Perusahaan or company performance rating program) between 2010 and 2018. The data were obtained from the Indonesia Stock Exchange and OSIRIS software and were tested using STATA. The results obtained in this study demonstrate that green supply chain management has a positive effect on competitive advantage, competitive advantage has a positive effect on firm performance, and green supply chain management has no effect on firm performance. Competitive advantage is able to mediate the relationship between green supply chain management and firm performance. The results of this study provide insight into the importance of implementing green supply chain management in order to be able to create a competitive advantage and improve firm performance in the midst of intense competition.
    @article{mayanovitasari-2022-1567,
  title={Assessing the Impact of Green Supply Chain Management, Competitive Advantage and Firm Performance in PROPER Companies in Indonesia},
  author={Maya  Novitasari and Dian  Agustia},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={395--406},
  doi={10.31387/oscm0500355}
}
    Maya  Novitasari, Dian  Agustia (2022). Assessing the Impact of Green Supply Chain Management, Competitive Advantage and Firm Performance in PROPER Companies in Indonesia. Operations and Supply Chain Management: An International Journal, 15(3), 395-406. https://doi.org/10.31387/oscm0500355
  9. Effect of Absorptive Capacity on Strategic Flexibility and Supply Chain Agility: Implications for Performance in Fast-Moving Consumer Goods
    • Younis Jabarzadeh
    • Mahdiyar Khangah
    • Murat Cemberci
    • Roberto Cerchione
    • Naser Sanoubar
    Abstract Full PDF Cite DOI: 10.31387/oscm0500356
    This paper develops a model to examine the relationships between absorptive capacity (ACAP), strategic flexibility (SF), supply chain agility (SCA), and firm performance (FP) based on the resource-based view (RBV) and the dynamic capabilities view (DCV). Using structured questionnaire, a sample of 186 randomly selected firms in fast-moving consumer goods (FMCG) industry from both Turkey and Iran as two developing countries is used to test the hypotheses. Variance-based structural equation modeling (SEM) was the primary data analysis method. The results show that absorptive capacity has direct and indirect effects on performance with the mediator variables of supply chain agility and strategic flexibility. Moreover, increased absorptive capacity leads to increased supply chain agility that in turn improves performance. The effect of absorptive capacity on strategic flexibility, and also, the overall proposed conceptual model, especially in the FMCG industry are the original features of the current study which was conducted in two developing countries. Efforts to promote absorptive capacity can improve both strategic flexibility and supply chain agility which are effective factors for enhancing performance in the fast-changing environment of FMCG industry.
    @article{younisjabarzadeh-2022-1568,
  title={Effect of Absorptive Capacity on Strategic Flexibility and Supply Chain Agility: Implications for Performance in Fast-Moving Consumer Goods},
  author={Younis  Jabarzadeh and Mahdiyar  Khangah and Murat  Cemberci and Roberto  Cerchione and Naser  Sanoubar},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={407--423},
  doi={10.31387/oscm0500356}
}
    Younis  Jabarzadeh, Mahdiyar  Khangah, Murat  Cemberci, Roberto  Cerchione, Naser  Sanoubar (2022). Effect of Absorptive Capacity on Strategic Flexibility and Supply Chain Agility: Implications for Performance in Fast-Moving Consumer Goods. Operations and Supply Chain Management: An International Journal, 15(3), 407-423. https://doi.org/10.31387/oscm0500356
  10. Exploring the Impact of COVID-19 on Aircraft Boarding Strategies Using Discrete Event Simulation
    • Sadeem Qureshi
    • Hassaan Qureshi
    Abstract Full PDF Cite DOI: 10.31387/oscm0500357
    Aviation is one of the most severely impacted industries by COVID-19. The passenger boarding-process is not only a bottleneck but is also one of the riskiest processes for COVID-19 transmission. There is a need for a decision-support tool that can proactively test the impact of COVID-19 policies on the passenger boarding-process. We achieve this by developing an adaptable modeling approach to Discrete Event Simulation (DES) that simulates the process of boarding under different COVID-19 policies and boarding-strategies. DES model was created using time and motion studies, flightlogs and manuals. Programing-logic was created using n=29 subject-matter experts. As a demonstrator-case, we tested seven of the most common boarding-strategies under different COVID-19 stages: pre-COVID, COVID-19 stage 1 and 2. Preliminary-results show the COVID-19 transmission risk may be decreased with a trade-off: passenger-satisfaction may decrease due to an increase in boarding-time and waiting-time. Steffen’s method was most-effective in minimizing COVID-19 risk but is the most difficult to implement. Reverse pyramid and Window Middle Aisle, while slightly less effective than Steffen’s method, but overall, more-effective and easier to implement with minimal COVID-19 risk. For COVID-19 stage 1 and 2, boarding time increased up to 33% and 64%, respectively, in-comparison to baseline pre-pandemic conditions. Further, up to 1.5 and 6.6 seat and aisle interferences along with a jetway-seat time of up to 13 minutes were observed. The developed modeling approach serves as a direct response to ICAO’s (International Civil Aviation Organization) need for a tool to proactively test and develop policies that minimize COVID-19 risk.
    @article{sadeemqureshi-2022-1569,
  title={Exploring the Impact of COVID-19 on  Aircraft Boarding Strategies  Using Discrete Event Simulation},
  author={Sadeem  Qureshi and Hassaan  Qureshi},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2022},
  volume={15},
  number={3},
  pages={424--440},
  doi={10.31387/oscm0500357}
}
    Sadeem  Qureshi, Hassaan  Qureshi (2022). Exploring the Impact of COVID-19 on  Aircraft Boarding Strategies  Using Discrete Event Simulation. Operations and Supply Chain Management: An International Journal, 15(3), 424-440. https://doi.org/10.31387/oscm0500357
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