1. OSCM Publications
  2. Volume 16, Issue 3, 2023

Volume 16, Issue 3, 2023

  1. Total Quality Management 4.0 Framework: Present and Future
    • Thi Anh Van Nguyen
    • Khac Hieu Nguyen
    • David Tucek
    Abstract Full PDF Cite DOI: 10.31387/oscm0540391
    Utilising socio-technical system theory, this study explores the Total Quality Management 4.0 (TQM 4.0) framework on the integration of quality management principles and industry 4.0 tools. The systematic literature review technique was applied to 203 articles from the Web of Science database to establish a theoretical framework for TQM 4.0. After an in-depth analysis of twenty key papers, twenty-one indicators for TQM 4.0 practices are proposed. Using the Pareto analysis, thirteen of the most important are identified. The research also explores the five major pillars of TQM 4.0, including technical elements, social elements, smart organisation, smart factory, and smart product. The study thoroughly understands TQM 4.0 and its related trending topics by employing a bibliometric technique to examine the publications’ keywords. The result of the bibliometric analysis shows that TQM 4.0 research addresses not only issues associated with Industry 4.0 techniques, such as big data, artificial intelligence, and machine learning but also digital transformation, sustainability, and quality culture. Especially organisational performance has been a relatively recent topic of interest to TQM 4.0 researchers. The study provides a TQM 4.0 framework for scholars to conduct additional research and for practitioners to implement the TQM 4.0 to gain long-term sustainability, as well as provides an overview of the current TQM 4.0 and suggests possible future research trends in the TQM field.
    @article{thianhvannguyen-2023-1603,
  title={Total Quality Management 4.0 Framework: Present and Future},
  author={Thi Anh Van  Nguyen and Khac Hieu  Nguyen and David  Tucek},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={311--322},
  doi={10.31387/oscm0540391}
}
    Thi Anh Van  Nguyen, Khac Hieu  Nguyen, David  Tucek (2023). Total Quality Management 4.0 Framework: Present and Future. Operations and Supply Chain Management: An International Journal, 16(3), 311-322. https://doi.org/10.31387/oscm0540391
  2. Risk Management in Reverse Supply Chain for Sustainable Agri-food Industry: A Systematic Literature Review and Future Research Agenda
    • Nurul Ummi
    • Marimin
    • Erliza Noor
    • Muhammad Romli
    Abstract Full PDF Cite DOI: 10.31387/oscm0540392
    In implementing a Reverse Supply Chain (RSC) for food waste products, several risks must be borne by producers or third parties. This research aims to identify risks in RSC operations, analyze existing methods and approaches, and improve a further framework model for managing the risk of RSC for the sustainability of the agricultural food industry. Using the PRISMA protocol, data was collected from a systematic review and synthesis of 78 articles published between 2012 and 2021. The result showed that although several research have been carried out on RSC risk, there is still very little research on risk management in the agri-food industry. It also found the potential aspects for future research in managing RSC risk in the agri-food industry, include process risk by considering product damage, supply-demand uncertainty, quantity and quality product return uncertainty, transportation and technology, and financial and environmental risk. According to the literature, MILP and integration with other approaches are frequently used in decision-making to manage the risk of RSC. Exploration of future research requires developing RSC risk management in the integrated agri-food industry. Furthermore, it is important to optimize the risk management of the RSC by considering the complexity of the risk and designing the sustainability of the RSC network in the agri-food industry. Focus is presently on the Hybrid Intelligent Decision Support System (HIDSS) approach for the development of a concept is the most appropriate new concept to reduce various types of risks in the RSC of the agri-food industry.
    @article{nurulummi-2023-1604,
  title={Risk Management in Reverse Supply Chain for Sustainable Agri-food Industry: A Systematic Literature Review and Future Research Agenda},
  author={Nurul  Ummi and Marimin and Erliza  Noor and Muhammad  Romli},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={323--339},
  doi={10.31387/oscm0540392}
}
    Nurul  Ummi, Marimin, Erliza  Noor, Muhammad  Romli (2023). Risk Management in Reverse Supply Chain for Sustainable Agri-food Industry: A Systematic Literature Review and Future Research Agenda. Operations and Supply Chain Management: An International Journal, 16(3), 323-339. https://doi.org/10.31387/oscm0540392
  3. The Interaction Effect of Manufacturing Flexibility and Quality Management on Environmental Performance
    • Gun Jea Yu
    • Joonkyum Lee
    Abstract Full PDF Cite DOI: 10.31387/oscm0540393
    Previous research suggested that manufacturing capability played an important role in enhancing environmental performance. The two dimensions of manufacturing capability, namely manufacturing flexibility and quality management, have been suggested as drivers for environmental performance. Unlike previous studies, we use a sample of 597 firms in Korea to investigate manufacturing flexibility, quality management, and their interaction international effect on environmental performance. It was found that manufacturing flexibility and quality management are positively associated with environmental performance. Additionally, their interaction was negatively related to environmental performance due to the trade-offs between the two, such as regarding organizational structure and culture. This study offers a novel perspective to the literature on environmental management by revealing such negative interaction because manufacturing flexibility and quality management are the main elements of manufacturing capability, and thus, firms should handle both appropriately.
    @article{gunjeayu-2023-1605,
  title={The Interaction Effect of Manufacturing Flexibility and Quality Management on Environmental Performance},
  author={Gun Jea  Yu and Joonkyum  Lee},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={340--346},
  doi={10.31387/oscm0540393}
}
    Gun Jea  Yu, Joonkyum  Lee (2023). The Interaction Effect of Manufacturing Flexibility and Quality Management on Environmental Performance. Operations and Supply Chain Management: An International Journal, 16(3), 340-346. https://doi.org/10.31387/oscm0540393
  4. Logistics Business Sustainability Incorporating National Logistics Strategy and Industry Revolution 4.0
    • Noorul Shaiful Fitri Abdul Rahman
    • Taih-Cherng Lirn
    • Abdelsalam Adam Hamid
    • Khalid Salim Said AlKalbani
    Abstract Full PDF Cite DOI: 10.31387/oscm0540394
    The Fourth Industrial Revolution (also known as Industry 4.0) is a global strategy that blends various technologies tools by merging the physical and digital world boundaries. While Oman launched the Sultanate of Oman Logistics Strategy (SOLS) in 2015, logistics is one of the vision's pillars. Both strategies have resulted in a divergence in business strategy orientations, resulting in a misalignment of the national target. The purpose of this paper is to investigate the relationship between SOLS 2040 and Industrial 4.0 strategies incorporating an analytic induction method, which is a systematic way of validating the correlation between both strategies. A systematic analysis revealed a positive correlation between the two visions, owing to the importance of technology in achieving the SOLS 2040 vision. The correlation between SOLS 2040 and Industry 4.0 is an important step toward developing a comprehensive framework for the Oman logistics industry that will benefit all stakeholders.
    @article{noorulshaifulfitriabdulrahman-2023-1606,
  title={Logistics Business Sustainability Incorporating National Logistics Strategy and Industry Revolution 4.0},
  author={Noorul Shaiful Fitri  Abdul Rahman and Taih-Cherng  Lirn and Abdelsalam Adam  Hamid and Khalid Salim Said  AlKalbani},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={341--351},
  doi={10.31387/oscm0540394}
}
    Noorul Shaiful Fitri  Abdul Rahman, Taih-Cherng  Lirn, Abdelsalam Adam  Hamid, Khalid Salim Said  AlKalbani (2023). Logistics Business Sustainability Incorporating National Logistics Strategy and Industry Revolution 4.0. Operations and Supply Chain Management: An International Journal, 16(3), 341-351. https://doi.org/10.31387/oscm0540394
  5. Power in Third-Party Logistics
    • Adnan Taha
    • Paul Lewis Reynolds
    Abstract Full PDF Cite DOI: 10.31387/oscm0540395
    The aim of acquiring competitive advantage by concentrating on core activities and outsourcing non-core activities has increased the demand for third-party logistics services. Therefore, the relationship between the third-party logistics providers and customers is important. This study examined the role of switching costs in the relationship between third- party logistics customers and providers, and the effects of power exercised by third-party logistics providers over third-party logistics customers on trust and commitment in the UK. An analysis of 192 completed questionnaires showed that switching costs had a negative relationship with coercive power and a non-significant relationship with legitimate power. Switching costs were positively correlated with non-coercive power (information, referent, expert and reward power). There was a significant negative correlation between coercive power and normative commitment, whereas coercive power had a non-significant correlation with instrumental commitment. The effect of coercive power on trust was negative, but non- coercive power was positively correlated with trust. Non-coercive power (information, referent, expert and reward power) was positively related to both normative and instrumental commitment.
    @article{adnantaha-2023-1607,
  title={Power in Third-Party Logistics},
  author={Adnan  Taha and Paul Lewis  Reynolds},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={352--364},
  doi={10.31387/oscm0540395}
}
    Adnan  Taha, Paul Lewis  Reynolds (2023). Power in Third-Party Logistics. Operations and Supply Chain Management: An International Journal, 16(3), 352-364. https://doi.org/10.31387/oscm0540395
  6. Reverse Logistics Inefficiencies: A Multiple Case Study Analysis of Food Supply Chains from Pakistan and Malaysia
    • Hina Firdous
    • Asher Ramish
    Abstract Full PDF Cite DOI: 10.31387/oscm0540396
    The purpose of this study is to examine the fundamental roadblocks of reverse logistics (RL) process in the food supply chains (FSC). This paper employs an exploratory approach with multiple case study perspective to examine RL inefficiencies within two contexts namely, Pakistan and Malaysia. Backed by an extensive review of recent literature of various types of challenges and hurdles of RL design and implementation, the study proposed a framework to mitigate all the risks and hurdles. Qualitative data was collected through semi-structured interviews followed by thematic analysis for the identification of RL inefficiencies in FSC. Findings demonstrated that although both countries have different reverse logistics designs, they face common issues in terms of managing complexity, communication, financials, and waste. The framework has practical implications in guiding the logistics and supply chain professionals for the effective design and development of RL strategy and best practices in food sector.
    @article{hinafirdous-2023-1608,
  title={Reverse Logistics Inefficiencies: A Multiple Case Study Analysis of Food Supply Chains from Pakistan and Malaysia},
  author={Hina  Firdous and Asher  Ramish},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={365--377},
  doi={10.31387/oscm0540396}
}
    Hina  Firdous, Asher  Ramish (2023). Reverse Logistics Inefficiencies: A Multiple Case Study Analysis of Food Supply Chains from Pakistan and Malaysia. Operations and Supply Chain Management: An International Journal, 16(3), 365-377. https://doi.org/10.31387/oscm0540396
  7. On the Effectiveness of Option Contracts under Supply Disruption
    • Joong Son
    Abstract Full PDF Cite DOI: 10.31387/oscm0540397
    This paper studies the effectiveness of implementing option contracts for the procurement of seasonal products subject to short selling season, demand uncertainty, and supply-side disruption. The research intends to show how profitability and product availability can be enhanced both locally and globally by combining the long-term wholesale price contract and option contracts. Using the newsvendor model, the paper aims to identify business settings with respect to disruption parameters, demand uncertainty, and the option pricing under which the use of option contracts could improve supply chain performance. The main contribution of this research is that the effectiveness of option contracts is investigated under the impact of the supply-side disruption in addition to the demand uncertainty. The option contract-based portfolio procurement displays significant performance enhancement in terms of both the retailer profitability and the reduction in the lost sales quantity when supply-side disruptions prevail. The study of the procurement management subject to seasonal disruption can be readily applied to numerous business situations where the disruption can lead to devastating impacts such as the insufficient or untimely supply of COVID-19 vaccines with limited shelf life.
    @article{joongson-2023-1609,
  title={On the Effectiveness of Option Contracts under Supply Disruption},
  author={Joong  Son},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={378--388},
  doi={10.31387/oscm0540397}
}
    Joong  Son (2023). On the Effectiveness of Option Contracts under Supply Disruption. Operations and Supply Chain Management: An International Journal, 16(3), 378-388. https://doi.org/10.31387/oscm0540397
  8. From Wireframe to Dashboard – Creating Transparency in Supply Chain Networks
    • Penina Orenstein
    Abstract Full PDF Cite DOI: 10.31387/oscm0540398
    In this research, we take a wireframe network (tiered visualization of the nodes and edges in a supply chain network) and describe how it can be transformed into a dashboard. A dashboard is a form of data visualization which provides at-a-glance views of key performance indicators (KPIs) relevant to a particular objective or business process. We then identify several dimensions of information which should be included in the dashboard, such as structural, geographic as well as financial layers. The resulting dashboard tool is broad-based since, depending on the goal of the analyst, further layers may be applied to the structure. The information can then help improve the understanding of the supply network beyond confirming what is already known. This paper describes the information framework for the dashboard. The knowledge that is obtained through the analysis of the dashboard will yield areas for improvement and greater efficiency in the supply chain, reduce the chances of disruption and enable the supply chain to stay competitive.
    @article{peninaorenstein-2023-1610,
  title={From Wireframe to Dashboard – Creating Transparency in Supply Chain Networks},
  author={Penina  Orenstein},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={389--398},
  doi={10.31387/oscm0540398}
}
    Penina  Orenstein (2023). From Wireframe to Dashboard – Creating Transparency in Supply Chain Networks. Operations and Supply Chain Management: An International Journal, 16(3), 389-398. https://doi.org/10.31387/oscm0540398
  9. Evolution of Performance Measurement Research: An Update on Research Development from 2005 to 2020 and Future Outlook for the Field
    • Hanan Alhaddi
    Abstract Full PDF Cite DOI: 10.31387/oscm0540399
    Research in performance measurement has been growing rapidly over the past seven decades, and it has explored a wide spectrum of issues in multiple industries and sectors, from assessing airports’ efficiency to proposing frameworks to improve supply chain management. The field has also attracted the attention of scholars to conduct several literature reviews to understand the evolution of the research in the field, given its multidisciplinary nature. Given the sustained academic interest in this field and lack of consensus on its maturity, this paper uses co-occurrence, citation, and co-citation analyses to examine the field's research development and academic maturity. Findings from this study inform the performance measurement literature in three ways; by highlighting the absence of adequate examination of effectiveness, an essential complement to the extensively studied efficiency in the current literature; by indicating ‘practical implementation’ as the current stage of research evolution of the field; and by emphasizing the need to adopt novel theoretical perspectives. It also extends the literature review previously conducted by other scholars (from 1950 to 2005) to update the research community on developments in the field from 2005 to 2020. This paper argues that while this research area has shown signs of academic maturity and professionalism, there seems to be continued reliance on a limited number of works despite the field entering a practical implementation phase. Finally, this study proposes a path for empirical verification for some of the key theoretical foundations found in the literature.
    @article{hananalhaddi-2023-1611,
  title={Evolution of Performance Measurement Research: An Update on Research Development from 2005 to 2020 and Future Outlook for the Field},
  author={Hanan  Alhaddi},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={399--412},
  doi={10.31387/oscm0540399}
}
    Hanan  Alhaddi (2023). Evolution of Performance Measurement Research: An Update on Research Development from 2005 to 2020 and Future Outlook for the Field. Operations and Supply Chain Management: An International Journal, 16(3), 399-412. https://doi.org/10.31387/oscm0540399
  10. A Study of Different Croston-Like Forecasting Methods
    • Anders Segerstedt
    • Erik Leven
    Abstract Full PDF Cite DOI: 10.31387/oscm0540400
    Croston presented an idea and method to separate ordinary exponential smoothing in to two parts: the time between demand (= withdrawals) and demand size. The forecasts then update only when there is a demand. Since then, modifications and alternatives to Croston’s idea have been suggested, i.e. techniques to handle intermittent demand. We test from the beginning four different suggestions to treat intermittent demand or slow-moving demand. The tests showed that some complementary modifications were interesting to investigate. We compare the different techniques with Mean Squared Error (MSE), Cumulated Forecast Error (CFE) and with a new bias measure “Periods in Stock” (PIS). Our tests show that Croston’s original is to prefer; some techniques overestimate and others underestimate demand in certain circumstances; one technique is not to prefer at all. Underestimate leads to shortages and lost sales; lost income is worse than temporarily increased inventory holding costs. We suggest an indicator or rule: when not to forecast and not to stock at all and only restock when a demand occurs. Finally, we discuss the challenge to implement these techniques in practical inventory control.
    @article{anderssegerstedt-2023-1612,
  title={A Study of Different Croston-Like Forecasting Methods},
  author={Anders  Segerstedt and Erik  Leven},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2023},
  volume={16},
  number={3},
  pages={413--423},
  doi={10.31387/oscm0540400}
}
    Anders  Segerstedt, Erik  Leven (2023). A Study of Different Croston-Like Forecasting Methods. Operations and Supply Chain Management: An International Journal, 16(3), 413-423. https://doi.org/10.31387/oscm0540400
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