At present, the rail-based mass rapid transit systems or metros in Thailand are composed of The Bangkok Mass Transit System(BTS), and the Mass Rapid Transit(MRT). Each system is operated by a different company under different terms of reference. There is no clear evidence to compare the efficiency of each system in consuming input resources to produce desired outputs. Previously, the performance between BTS and MRT have not been compared before. To make the benchmarking more efficiently, we need to have more metro operation that has a similar size to BTS and MRT. In this case, the metro operation from the NOVA member groups has been compared in this study. Hence, this research is to calculate the efficiency score for each system as well as to suggest ways for improvement for the inefficient systems. The Data Envelopment Analysis (DEA) model has been applied in this research to calculate the technical efficiency, pure technical efficiency, and scale efficiency values as well as to identify slacks and rank rail-based mass rapid transit systems. The selected rail-based mass rapid transit will be analyzed. The metro that achieved the highest efficiency score is that the Montréal Metro. BTS in Thailand attained the rank of 5th, but MRT ranked 10th of 15 rail-based mass rapid transit systems, this indicated that MRT inefficiency and need to improve.

@article{vasitasuriyamart-2020-1745,
  title={DETERMINING EFFICIENCY OF METRO OPERATIONS},
  author={Vasita  Suriyamart and Jirapan  Liangrokapart},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={1},
  number={1},
  pages={1--1},
  doi={10.31387/oscm490265}
}

Vasita  Suriyamart, Jirapan  Liangrokapart (2020). DETERMINING EFFICIENCY OF METRO OPERATIONS. Operations and Supply Chain Management: An International Journal, 1(1), 1-1. https://doi.org/10.31387/oscm490265