1. OSCM Publications
  2. Volume 13, Issue 1, 2020

Volume 13, Issue 1, 2020

  1. Supply Chain Network Design and Tactical Planning in the Dimension Stone Industry
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430273
    A dimension stone supply chain has certain unique characteristics despite having many similarities to a typical manufacturing/processing industry supply chain. Examples of these characteristics include the multitude of dimension stone varieties dispersed over large geographical regions, variable raw dimension stone sizes due to the varying rock deposit quality, and variability in physical stone properties among different varieties. The hardness, texture, fracture, cleavage, and chemical composition vary between dimension stones of different varieties. These unique characteristics produce multidimensional complexity in modelling different processes from the rock excavation stage to the retail store stage. In this research, a dimension stone supply chain is analyzed from strategic and tactical perspectives that address the issues of supply chain network design and production planning. This research reflects the specific characteristics of a dimension stone supply chain that differentiate it from other mineral commodity supply chains. A Mixed Integer Linear Programming (MILP) based formulation is proposed to model the capacitated facility location problem to aid in the supply chain network design, and a linear programming-based model is proposed to address material transformation related supply chain process issues to facilitate medium-term tactical planning. Detailed numerical analyses are also presented to illustrate the proposed mathematical models.
    @article{oscm-2020-188,
  title={Supply Chain Network Design and Tactical Planning in the Dimension Stone Industry },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430273}
}
     (2020). Supply Chain Network Design and Tactical Planning in the Dimension Stone Industry . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430273
  2. Local and Organic Food Distribution Systems: Towards a Future Agenda
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430274
    There has been an increasing consumer demand for local and organic food as they are considered to be more sustainable, ecological, and healthier. The ‘conventional’ long food distribution system is not sufficient to fulfill the current needs. Consequently, short distribution systems for local and organic food have been gaining popularity, which is not only sustainable but also contributes to food security and satisfies local consumer demand. One such short distribution systems are Alternative Food Networks (AFNs). The AFNs have emerged as a promising provisioning system for local and organic food that promotes economical, environmental, and social sustainability and respect for farming tradition. However, the AFNs are facing challenges in increasing the distribution of local and organic food in the long term. The purpose of the paper is to make a review of the existing short food distribution systems for local and organic food and also to propose a research agenda. In order to achieve this, a literature review is conducted and different food distribution channels within AFNs are studied. The challenges for each food distribution channel are identified and then compared to ‘conventional’ distribution systems. The main finding of the study is a framework of the main challenges of short food distribution channels within AFNs. The practical implication is generic criteria to consider while designing a short food distribution system that closely connects consumers and farmers of local and organic food. The policy implication is to create favorable conditions to encourage short food distribution systems in the long term.
    @article{oscm-2020-189,
  title={Local and Organic Food Distribution Systems: Towards a Future Agenda },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430274}
}
     (2020). Local and Organic Food Distribution Systems: Towards a Future Agenda . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430274
  3. Course Planning in Educational Programs: A Project Management Approach
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430275
    Universities today face heightened competition, tight budgets, and stringent accreditation requirements. Students, on the other hand, have expectations in terms of time-to-degree, cost of attendance, program quality, curricular flexibility, and schedule convenience. Researchers have used various approaches to address educational program planning: mathematical programming, simulation, Markov analysis, material requirements planning, and flow analysis. Here, we propose a data-driven approach that uses enrollment data along with project management methodology. The degree program is viewed as a “project” with multiple, related tasks (courses). We define appropriate performance measures and develop decision rules to determine the schedule for future course offerings.
    @article{oscm-2020-190,
  title={Course Planning in Educational Programs: A Project Management Approach },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430275}
}
     (2020). Course Planning in Educational Programs: A Project Management Approach . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430275
  4. The Impact of Supplier Involvement in Product Development on Supply Chain Risks and Supply Chain Resilience
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430276
    Nowadays, the aspects of managing risks and building resilience are crucial for maintaining the continuity of business processes. Therefore, it is highly valuable to recognize those aspects that support such activities. The main purpose of this article is to investigate whether supplier involvement in product development (SIPD) affects the degree of supply chain risk and thus, indirectly impacts supply chain resilience. The study is based on a survey conducted among 500 manufacturing companies, from which several hypotheses have been defined and tested. This allowed the verification of a theoretical model covering the following three research areas: supplier involvement in product development, supply chain risks and supply chain resilience. In particular, the study confirmed that implementation of partnership practices during SIPD positively influences supply risk reduction, while extensive communication during SIPD minimizes operational risk for a company, i.e. risk of human failures and inadequate or failed internal processes. Subsequently, the positive impact of reduced operational risk on SCRES has also been confirmed.
    @article{oscm-2020-191,
  title={The Impact of Supplier Involvement in Product Development on Supply Chain Risks and Supply Chain Resilience},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430276}
}
     (2020). The Impact of Supplier Involvement in Product Development on Supply Chain Risks and Supply Chain Resilience. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430276
  5. A Robust Optimization for Multi-Period Lost Sales Inventory Control Problem
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430277
    We consider a periodic review inventory control problem of minimizing inventory cost, production cost, and lost sales under demand uncertainty, in which product demands are not specified exactly and it is only known to belong to a given uncertainty set. We propose a robust optimization formulation for obtaining lowest cost possible and guaranteeing the feasibility with respect to range of order quantity and inventory level for possible values of the data from the uncertainty set. Our formulation is based on the affinely adaptive robust counterpart, which suppose order quantity is affine function of past demands. We derive certainty equivalent problem via second-order cone programming, which gives 'not too pessimistic' worst-case.
    @article{oscm-2020-192,
  title={A Robust Optimization for Multi-Period Lost Sales Inventory Control Problem },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430277}
}
     (2020). A Robust Optimization for Multi-Period Lost Sales Inventory Control Problem . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430277
  6. Supply Chain Risk Governance: Towards a Conceptual Multi-Level Framework
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430278
    The coronavirus pandemic (COVID-19) is currently putting high pressure on most countries’ critical infrastructures (not only health care), creating huge uncertainties in supply and demand, and disrupting global supply chains. The global crisis will demonstrate the extent to which different parties (countries, public authorities, private companies etc.) can work together and take holistic decisions in such situations. A core question in supply chain management asks how independent decision-makers at many levels can work together and how this joint work can be governed. Supply chain risk management (SCRM), however, has focused mostly on how focal private companies apply SCRM processes to identify, analyse and mitigate risk related to upstream and downstream flows in their supply networks. At the same time, interorganisational collaboration to handle diverse risks is always needed. A risk that hits one organisation often affects other, interconnected organisations. This study aims to develop the term supply chain risk governance with an associated conceptual framework that embraces various types of supply chains and actors. In a cross-disciplinary literature study, we dissect, compare and combine risk governance with interorganisational aspects of SCRM and find that the mechanisms suggested in the risk governance literature coincide with many of those in SCRM. We suggest a combination of these to govern risk processes at an inter-organisational level, regardless of the type of organisation included in the supply chain. This would be suitable for critical infrastructures that often contain a mixture of private and public actors. The scope of the literature employed is limited, and some articles have played a larger role in the framework development. The paper explores new territory through this cross-disciplinary study, extends existing multi-level frameworks with inter-organisational governance mechanisms and proposes new governance mechanisms to the field. This study could support the understanding of how critical infrastructures in our society are governed so as to increase their resilience to both smaller and larger disruptions.
    @article{oscm-2020-193,
  title={Supply Chain Risk Governance: Towards a Conceptual Multi-Level Framework },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430278}
}
     (2020). Supply Chain Risk Governance: Towards a Conceptual Multi-Level Framework . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430278
  7. Novel Implementation of Multiple Automated Ground Vehicles Traffic Real Time Control Algorithm for Warehouse Operations: Djikstra Approach
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430279
    Automated Guided Vehicle (AGV) systems have benefited numerous industrial warehouses in the transportation of components, parts, and raw materials. Although the AGV systems have offered great flexibility, the implementation of AGV systems imposes major challenges in the management of traffic between multiple ground vehicles inside the warehouse. An AGV traffic control system in conjunction with an anti-collision path planning algorithm presents efficiencies for transferring parts in the warehouse operations. This paper evaluates several path planning algorithms and traffic control algorithms that can be implemented with multiple ground vehicles. The application of the Dijkstra approach is proposed as the most efficient traffic control algorithm and path planning algorithm with the implementation of the anti-collision algorithm. The suggested algorithm is simulated using MATLAB software to check its rationality and performances under a real-life scenario and for comparison with the alternatives. The traffic control algorithm for multiple AGV systems has been performed in a dynamic environment and a time-based simulation and calculations have been used to optimize the velocity profile for each AGV. The finding from this paper presents timely and valuable insights into smart warehouses and logistics phenomenon, as a potential mechanism for optimizing material handling in warehouse management to be more efficient and collision-free through the use of modern technologies such as AGV systems and Industry 4.0 integration.
    @article{oscm-2020-194,
  title={Novel Implementation of Multiple Automated Ground Vehicles Traffic Real Time Control Algorithm for Warehouse Operations: Djikstra Approach},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430279}
}
     (2020). Novel Implementation of Multiple Automated Ground Vehicles Traffic Real Time Control Algorithm for Warehouse Operations: Djikstra Approach. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430279
  8. Drivers and Barriers for Inland Waterway Transportation
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0430280
    Inland waterway transportation (IWT) in Sweden could be a substitute for road transports with the prospects of improving the environmental performance. Sweden currently has no systematic strategies or policies for transports on inland waterways (IWW), and despite available capacity the waterways are barely utilized. In the Netherlands, for example, the IWW capacity is embedded in the transport system and utilized to a large extent. For a successful modal shift it is important to understand the drivers and barriers for the shift and develop strategies to leverage the drivers and mitigate the barriers. This study aims to identify drivers and barriers for IWT based on successful benchmark cases in the Netherlands. Furthermore, based on the learning from these benchmarks the study aims to point out strategic actions for Sweden regarding IWT. The data for this study was collected from IWT organizations, shippers and local administrations in the Netherlands. The results showed that main drivers for IWT are congestion relief, cost reduction and lower environmental impact. On the other hand, main barriers are slow pace of development, high investment costs and poor hinterland connectivity. For a successful modal shift in Sweden, it is crucial to prepare governmental support, a change in stakeholders’ mindset, decisive attitude to modal shift process and a strong long-term perspective.
    @article{oscm-2020-195,
  title={Drivers and Barriers for Inland Waterway Transportation},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0430280}
}
     (2020). Drivers and Barriers for Inland Waterway Transportation. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0430280
  9. Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID)
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420264
    In the past, closed loop supply chains (CLSCs) were not considered as value creating chains due to complexities and uncertainties in the product returns until the introduction of radio frequency identification (RFID) in the domain of supply chain (SC), which has made the product visibility possible in the CLSCs and has overcome the issues of uncertainties in product returns. There is a lack of research to configure RFID in closed loop supply chains or reverse logistics (CLSCs/RL). The objective of this paper is to develop the typology and propose the framework for configuring RFID in the CLSC/RL by categorizing the products based on RFID tagging and correspondingly finding the place of tagging RFID to the products in the CLSC/RL on the basis of product category in order to attain sustainability in an efficient and effective manner. Two typologies (pre-tagging and post-tagging) regarding deployment of RFID in sustainable and CLSC/RL are developed along with categorization of products as single-piece and multi-piece products followed by a proposed conceptual framework for RFID configuration in Reverse Logistics domain. Empirical study is required to validate the proposed conceptual framework. The outcomes include: improvement in product visibility, forecasting accuracy, customer satisfaction, profit and market share and reduction in inventory cost and pollution.
    @article{oscm-2020-196,
  title={Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID)},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420264}
}
     (2020). Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID). Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420264
  10. Healthcare Quality and Hospital Financial Performance: A Multilevel Framework
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420265
    Given the recent reports on much-needed healthcare quality improvement in the U.S. we suggest that it is now time to adopt a systemic perspective to measuring quality in U.S. healthcare and tracking it closely to hospital financial performance. Using Donabedian’s (1966, 1968, 1988) Structure-Process-Outcome (SPO) classification we attempt to offer a multi-level conceptual framework tying in the antecedents to and outcomes of patient care quality that can be used by U.S. hospitals to improve the quality of care available to patients and ensure their own viability over the long run. We also address the measurement challenges for a future empirical measurement and conclude with implications for healthcare research and the medical practitioners and U.S. hospitals.
    @article{oscm-2020-197,
  title={Healthcare Quality and Hospital Financial Performance: A Multilevel Framework},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420265}
}
     (2020). Healthcare Quality and Hospital Financial Performance: A Multilevel Framework. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420265
  11. Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420266
    Third Party Logistics (3PL) is one of the fastest growing service industry but still the impact of the application of Quality Management Practices (QMPs) particularly on the integration capability of 3PL service providers in the supply chain is not a well-researched topic. Especially in the context of Pakistan, very little empirical work is found dealing with this very important service competency of 3PL. This research is carried out to determine how QMPs help 3PL Service Providers achieving integration competency in the service chain. The quality management dimensions of internationally recognized Malcolm Baldrige National Quality (MBNQ) model are used as independent variable to assess their impact on the integration competency of 3PLs in Pakistan. Considering the typical business culture and industry environment in Pakistan, the effect of Social Capital and Companies’ Internal Strength as moderating variables was also observed. Using questionnaire as a tool, the quantitative data on various items for latent constructs was collected from more than 176 logistics firms of Pakistan. Results clearly identified the Strategic Planning, HR Management Focus and Process Management as the factors highly impacting Integration Competency of 3PL service providers in Pakistan. Interestingly, but surprisingly, the role of Leadership and Knowledge Management was insignificant in this particular setting. The moderating variable also showed a significant impact on integration competency. This study highlighted the areas where logistics firms in their individual capacity and logistics industry as a whole should immediately concentrate to enhance this important competency.
    @article{oscm-2020-198,
  title={Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420266}
}
     (2020). Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420266
  12. Look Before You Leap: Economics of Being an Omnichannel Retailer
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420267
    This paper investigates how the market gets segmented when an omnichannel retailer enters a market hitherto served by non-omnichannel retailers. The added value derived from the omnichannel flexibility is expected to draw more customers to an omnichannel retailer, luring them away from the incumbent non-omnichannel peers. However, the customers are expected to be heterogeneous in their valuation of the omnichannel flexibilities offered. Also, since acquiring omnichannel flexibility entails additional costs for service integration, the omnichannel aspirant is expected to charge a higher price from the customers than its non-omnichannel competitors. Our model considers both these factors, and derives analytical expression for the expected market share of the omnichannel retailer as a function of the price charged by the non-omnichannel peers, the extent of flexibility provided, and the cost of providing the same. Also, given the cost of service integration, we estimate the level of flexibility that an omnichannel retailer must offer if it wants to acquire a specific market share. The findings indicate that the associated integration cost imposes a restriction on the maximum market share an omnichannel entrant can aspire to capture.
    @article{oscm-2020-199,
  title={Look Before You Leap: Economics of Being an Omnichannel Retailer},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420267}
}
     (2020). Look Before You Leap: Economics of Being an Omnichannel Retailer. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420267
  13. Digital Muda - The New Form of Waste by Industry 4.0
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420268
    Lean management is an approach where value is created through the reduction of waste. Eight forms of waste were identified by the Toyota Company as worth considering while managing an efficient production process: overproduction, waiting, transport, over processing, inventory, movement, defects, and unused creativity. Modern manufacturing plants are being transformed by Industry 4.0, the fourth industrial revolution, which promotes a wide variety of technological solutions to increase innovativeness and competitive advantages. Technological solutions are created on the basis of data that must be analyzed to enable manufacturers to be more strategic in the decision-making process and generate new profit channels through data analytics. A conceptual framework was developed to investigate if the inefficient usage of data has a negative impact on manufacturing performance through the decision-making process. Semi-structured interviews were conducted in two leading manufacturing companies in Sweden that are following lean principles. A new form of waste, digital waste, was defined. This paper suggests considering digital waste as a new type of muda (waste), which is its theoretical contribution. From a practical perspective, the results of the paper encourage practitioners to pay extra attention to data analytics, work on the reduction of digital waste and establish new revenue channels based on data analysis.
    @article{oscm-2020-200,
  title={Digital Muda - The New Form of Waste by Industry 4.0},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420268}
}
     (2020). Digital Muda - The New Form of Waste by Industry 4.0. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420268
  14. Application of the Just-In-Time Approach to a Third-Generation Port
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420269
    This paper investigates the feasibility of different logistics concepts applicable in a third-generation port (first-and-foremost, just-in-time approach for a given case). In this regard, a simulation model imitating the work of a real third-generation port was developed. Four experiments with proposed logistics solutions have been configured and evaluated in the simulation model. They differed by the size and number of shipping consignments to the port, deployed truck fleet, etc. The research shows that effective material transfers from the plant to the port can be provided, if a ‘pulling’ type of logistics system is applied instead of the traditional ‘pushing’ system. This alternative allows goods to be delivered just-in-time with the minimum labour costs and material resources.
    @article{oscm-2020-201,
  title={Application of the Just-In-Time Approach to a Third-Generation Port},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420269}
}
     (2020). Application of the Just-In-Time Approach to a Third-Generation Port. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420269
  15. A Framework for Exploring Blockchain Technology in Supply Chain Management
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420271
    The purpose of the study is to identify and explore different applications of blockchain technology in supply chain management and suggest a framework for their analysis. The study addresses researchers’ conflicting opinions regarding the hype of blockchain and clarifies which minor applications are hyped and which are currently more applicable. That helps supply chain practitioners appraise the different applications of blockchains before it is too late to revise a decision regarding their use. The framework was developed based on a systematic literature review of blockchain-related articles, and it was examined with semi-structured interviews with four companies that applied the technology. Findings from the study suggested that traceability and supply chain finance seemed to be the most applicable applications of blockchain technology in supply chain management. But, light was also shed on other applications such as: compliance with standards, supply chain integration and digitalization of the transactions. This study was restricted by the availability of applied cases, as blockchain remains an emerging technology. Therefore, this study cannot be considered a case research, but a literature review followed by a limited number of interviews. However, the study resulted in a conceptual framework that forms the basis for further exploratory studies with more empirical data.
    @article{oscm-2020-202,
  title={A Framework for Exploring Blockchain Technology in Supply Chain Management},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420271}
}
     (2020). A Framework for Exploring Blockchain Technology in Supply Chain Management. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420271
  16. Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0420272
    Service Innovation is critical for service improvement and development that enhance customer satisfaction. Besides the importance of technology and tangible products, innovativeness leverages customer satisfaction by stimulating their five senses perception. Service-Dominant Logic emphasises the role of innovativeness in service delivery in alignment with customer perception to create Service Innovation. In other words, innovativeness involves the innovative service clues that drive customer perception when experiencing the intangible values of the operation. Despite the importance of innovativeness, studies for the issue appear to be limited and are especially scarce on qualitative research technique. Thus, this study aims to explore the impact of innovativeness on customer satisfaction in the case of hotel operations as qualitative research. A set of propositions are generated based on relevant works of literature and an approximate of one thousand reviews on the TripAdvisor website. The reviewers were international customers of 20 boutique hotels in Vietnam. The thematic analysis with deductive approach was employed to determine the key themes of Innovativeness that influence customer satisfaction. The findings suggest a conceptual model about the influences of 1) Innovative Humanic Clues, 2) Innovative Mechanic Clues and 3) Innovative Functional Clues on the customer’s Transaction-Specific Satisfaction. The model explains how customers perceive innovativeness through the five senses and their evaluation on the innovativeness of the operations. The study, therefore, addresses the importance of innovativeness in service operation management to satisfy customer expectation for a new experience.
    @article{oscm-2020-203,
  title={Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0420272}
}
     (2020). Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0420272
  17. Theoretical Framework for a Local, Agile Supply Chain to Create Innovative Product Closer to End-user: Onshore-Offshore Debate
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410256
    This paper presents a conceptual model of a viable onshore, agile supply chain approach for innovative product manufacturers in the manufacturing sector. As such, this paper provides insight into the drawbacks of offshore manufacturing and an empirical investigation into the importance of the manufacturing sector. This study aims to answer the research question: how can agile supply chain management add value to the manufacturing to create innovative products closer to the end-user? A theoretical framework was developed through a qualitative methodology to demonstrate effective onshore operation and supply chain. For the first time, the combination of Dynamic Capabilities (DC) and Total Cost of Ownership (TCO) theories has been used as a lens to examine the location decision of a close geographical supply chain network – global supply chain debate. Offshore manufacturing and global sourcing do not appear to fit the DC theory in a geographically and culturally distant situation, especially when supply chains involve operations in different continents. The ‘theoretical perspective’, including DC and TCO suggests that companies should frequently integrate, build and reconfigure internal and external competences to promptly react to the changing environment and they should also wisely calculate all the indirect, hidden, lifecycle and transaction costs of an operation when considering moving production offshore. Although studies in the agile supply chain area have examined competitiveness from several perspectives, there has been little to no research focusing on the advantages of agile, nearshore operation and supply chain solutions. This research notably widens the theoretical perspective of agility and adaptability for innovative product manufacturers in the manufacturing sector, and the viability of remaining close to the market and apply agile supply chain.
    @article{oscm-2020-204,
  title={Theoretical Framework for a Local, Agile Supply Chain to Create Innovative Product Closer  to End-user: Onshore-Offshore Debate},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410256}
}
     (2020). Theoretical Framework for a Local, Agile Supply Chain to Create Innovative Product Closer  to End-user: Onshore-Offshore Debate. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410256
  18. A review and scientometric analysis of supply chain management (SCM)
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410257
    This paper aims to provide the most up-to-date review of supply chain management (SCM) publications through the use of scientometric analysis by reviewing studies published between the years 1998 to 2017. Global contributions in the field of SCM are well illustrated by identifying top productive journals, scholars, institutions, and countries. To clearly identify prevailing and recent research trends and topics in the field, the papers reviewed were categorized into three stages based on the timeline and increasing rate of publications. In each stage, core research topics and research methods were explored. The results of this study show that out of 13477 research outputs, the highest percentage of 59.38% are research articles, and the lowest percentage of 0.33% are books. The majority of 2389 publications originated from the United States, followed by 2256 from China. We observed a general increase in the number of publication records in SCM over the years. The areas of current research interests and future research needs in the SCM area are also identified.
    @article{oscm-2020-205,
  title={A review and scientometric analysis of supply chain management (SCM)},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410257}
}
     (2020). A review and scientometric analysis of supply chain management (SCM). Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410257
  19. Exploring Big Data Research: A Review of Published Articles from 2010 to 2018 Related to Logistics and Supply Chains
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410258
    The emergence of industrial revolution 4.0, digital era, social media networks, ride-sharing transportation networks, video on demand, 5G network technology, and other cutting-edge technologies has transformed the current research paradigm in science into the fourth stage where “big data” is analyzed using various statistical explorations. Conversely, there are still deficiencies in scientific articles exploring “big data” in the logistics and supply chain research communities. Thus, the objective of this study was to conduct a comprehensive review of the trends and the current status of big data analytics (BDA) in the logistics and supply chain research communities. An elaborate examination was performed by analyzing the big data papers published in logistics and supply chain journals. The results have uncovered three things: the changing roles of BDA; some daunting challenges of implementing big data analytics, along with its recommended solutions; and the promising future of logistics and supply chains. All the findings would be helpful for creating a good research design and for implementing big data analytics (BDA) in the related fields.
    @article{oscm-2020-206,
  title={Exploring Big Data Research: A Review of Published Articles from 2010 to 2018 Related to Logistics and Supply Chains},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410258}
}
     (2020). Exploring Big Data Research: A Review of Published Articles from 2010 to 2018 Related to Logistics and Supply Chains. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410258
  20. Supply Chain Fair Profit Allocation Based on Risk and Value Added for Sugarcane Agro-industry
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410259
    Profit allocation is the main critical problem in the supply chain. In agro-industry supply chain, establishing a fair and reasonable profit allocation has been more challenging due to the influence of uncertain factors. Cooperative game theory with the Shapley value has an opportunity to solve this problem given its appropriateness for the key goals of the supply chain. Fuzzy Shapley value was developed to accommodate uncertain stakeholders’ payoff. In addition, uncertain risk and value added were considered for a reasonable profit allocation. This model succeeded in a case study of finding a fair profit allocation in the sugarcane agro-industry supply chain taking into account uncertain risk and value added. The model validation showed that sugarcane farmers, mills, and distributors achieved 35.38%, 30.11%, and 34.51% of profit share, respectively. Stakeholders achieved their profit share based on their marginal contribution, risk potential, and value-added contribution, which may increase supply chain stability.
    @article{oscm-2020-207,
  title={Supply Chain Fair Profit Allocation Based on Risk and Value Added for Sugarcane Agro-industry},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410259}
}
     (2020). Supply Chain Fair Profit Allocation Based on Risk and Value Added for Sugarcane Agro-industry. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410259
  21. Barriers Affecting Successful Lean Implementation in Singapore's Shipbuilding Industry: A Case Study
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410260
    Lean manufacturing is essential for any company to remain competitive in the global business market. Companies in Singapore’s shipbuilding industry encountering fierce competition from overseas shipyards that have lower operating costs have now started to explore lean manufacturing in an attempt to lower their costs and improve the level of manufacturing quality while continuing to deliver high value to customers. Despite the importance of lean manufacturing to the shipping industry, few organizations in Singapore have succeeded in lean implementation. Thus, this study tries to explain the barriers to lean manufacturing as well as provide clarity and guidance to the companies aiming to adopt this practice to strengthen the probability of their success in its implementation.
    @article{oscm-2020-208,
  title={Barriers Affecting Successful Lean Implementation in Singapore's Shipbuilding Industry: A Case Study},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410260}
}
     (2020). Barriers Affecting Successful Lean Implementation in Singapore's Shipbuilding Industry: A Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410260
  22. Social and Environmental Sustainability: An Empirical Analysis of Supply Chain Profitability and the Recession
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410261
    With the looming possibility of another recession, firms are wondering if their supply chain will be ready. This research helps firms understand the impacts of environmental and socially responsible activities on the financial performance of firms before and after the 2008 recession at different stages of the supply chain that includes four industries: Retail, Wholesale, Manufacturing, and Transportation. We found that the financial impacts of the Corporate Social Responsibility (CSR) activities on supply chain firms have changed since the financial crisis in 2008 and that only in the retail industry both positive environmental and socially responsible activities have consistent positive impacts on the companies' profitability. The impacts of positive activities are mixed for the other supply chain industries. The negative environmental activities consistently have negative financial impacts on companies across all supply chain industries. In the transportation industry, negative social activities are consistently associated with positive financial impacts.
    @article{oscm-2020-209,
  title={Social and Environmental Sustainability: An Empirical Analysis of Supply Chain Profitability and the Recession},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410261}
}
     (2020). Social and Environmental Sustainability: An Empirical Analysis of Supply Chain Profitability and the Recession. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410261
  23. The Networked Handling of Rush Orders in Customer Services
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410262
    Rush orders are characterised by time constraints and organisational priority. They are handled by the supplier with the aim of meeting customer requirements in as limited a timeframe as possible. Rather than focusing on rush orders as a deterministic planning problem, this paper takes an inter-organisational perspective that highlights the complex networked interactions between the supplier and the customers. In this single case study of an advanced sanitary product supplier, rush orders involve process prioritisation concerning both: (i) supplies of in-stock parts that are delivered with pre-set time objectives; and (ii) parts not in stock that must be quickly fabricated. This supply process is highly emergent, in that unexpected events or properties occur. This study considers the difficulties of determining and dealing with root causes, unexpected effects, and interventive solutions for rush orders. This operational level of analysis provides a foundation for advocating the application of complex systems thinking to solve or at least significantly mitigate the problem of rush orders. It also contributes to and advances further research on this subject.
    @article{oscm-2020-210,
  title={The Networked Handling of Rush Orders in Customer Services},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410262}
}
     (2020). The Networked Handling of Rush Orders in Customer Services. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410262
  24. Relevance of Adopting Emerging Technologies in Outbound Supply Chain: New Paradigm for Cement Industry
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0410263
    In the past few decades, supply chain management operations have increased manifold and much attention has been devoted to the evolution of supply chain management in the scientific literature. This has led to accommodating newer strategies and developments in technology. Channel partners are exploring newer methods that deliver accurate information in real time to have efficient flow within the supply chain. Existing processes and operations handled by channel partners in cement industry are constrained by time, location and lack of any technology for accessing and coordinating any information. The focus of this paper is the outbound supply chain in cement industry where complexity and cost of inventory management, compliance requirements, and managing warehouse are the biggest challenge. The success of the supply chain depends on coordination, communication, and collaboration among the channel partners. Visibility in supply chain will certainly enhance tracking, timely delivery, improved decision making leading to improved customer satisfaction. Literature explores the digital trends in supply chain management affect the overall business model. From sensors to big data, a number of technologies drive the business trend across globe. The research paper looks at how the channel partners can use the technology and smart devices closely within their day to day activities associated with their processes which could connect all channel partners continuously, and have improved visibility in the supply chain. The research has done an extensive literature review as well as primary research to explore the role of existing technology in the outbound supply chain of cement industry. The study further explores that how technology can act as an enabler and can be benefited in many ways for channel partners.
    @article{oscm-2020-211,
  title={Relevance of Adopting Emerging Technologies in Outbound Supply Chain: New Paradigm for Cement Industry},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0410263}
}
     (2020). Relevance of Adopting Emerging Technologies in Outbound Supply Chain: New Paradigm for Cement Industry. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0410263
  25. Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400248
    To create value in logistics services to fill the expectation of customers gets more significant than ever to sustain competitiveness in the market. In this paper, considering there is a small amount of research done in logistic service quality, we aimed to investigate how logistics services affect customer satisfaction. An empirical study was made to measure logistic service quality factors; personnel quality contact, order condition, timeliness, order discrepancy handling, and operational information sharing in logistics services. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) has been used in this paper to explore customer satisfaction by using the five constructs of logistics service quality. One of the contributions of this article is; it is the first time the effects of operational information sharing on customer satisfaction in logistics services was investigated under the logistic service quality framework. Customer satisfaction can be explained and improved by applying these five constructs of logistics service quality. Also, this research can help both practice and scholars to understand the fundamental elements of improving customer satisfaction. The results can be used in any firm to gain competitiveness in logistic services.
    @article{oscm-2020-212,
  title={Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400248}
}
     (2020). Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400248
  26. Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400249
    This paper aims to develop a conceptual model that can assist managers in the development of competitive value chain using value co-creation and integration to make the whole supply chain competitive. The model is based on theoretical and conceptual underpinnings of value co-creation, network theory, value chain, and customer value theory. The model focuses on the idea that integrated value chains with high value co-creation abilities within them would make the whole supply chain competitive. That means that if the individual firms along the supply chain work on improving their value co-creation abilities, and they are well-integrated, it will increase the whole supply chain competitiveness. It is a conceptual model that needs to be operationalized and empirically tested in the future. The model suggests high value co-creation abilities in the individual value chains with a well-integrated supply chain as a basis for supply chain competitiveness. The model includes several theoretical and conceptual views related to value co-creation. However, it may be possible to add some additional perspectives in the future research.
    @article{oscm-2020-213,
  title={Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400249}
}
     (2020). Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400249
  27. Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400250
    Supply chain problems are complex to understand and solve because of the interaction between multiple factors within and between tiers of the chain. Causal factors in business process deficiencies can be thought of as networks of factors, each of which has possible cause-effect relationship with selected other factors. The full significance of any given factor cannot be understood by evaluating just direct relationships between factors, but must be evaluated considering the total direct and indirect influences throughout the entire network of causal linkages. Because of their applicability to such general networks of relationships, sports ranking methodologies have application to cause-effect analysis. Three different matrix-based sports ranking methodologies are discussed and applied to quality cause-effect analysis: Google PageRank, Colley and Massey methods. Of these three, the PageRank and Massey methods are shown to be reasonable approaches in this application context, depending on the causal data available. All the methods are intuitive to apply and compute with spreadsheets.
    @article{oscm-2020-214,
  title={Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400250}
}
     (2020). Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400250
  28. Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400251
    The 21st century is said to have been a particularly eventful century with spectacular changes all around the world. The population is on a steady rise and as expected this rise in inhabitants has resulted in the need for the best-in-class medical facilities. This study has been undertaken to explore biomedical waste management process, practices and disposal chain adopted by selected hospitals with special reference to the city of Pune, India. There is a mandate laid down by the Government of India for the Bio-Medical waste (BMW) with regard to its proper management, collection, segregation, storage, disposal and incineration of medical waste in private as well as public hospitals. The secondary study has indicated multiple issues associated with waste handling and management, which led to healthcare and hygiene implications. So as a part of this study researcher’s aim to answer whether it is unawareness or negligence which is leading to such causalities. Also, are the processes & practices adopted at Public & Private sector hospitals varies significantly or not? A checklist was prepared to study the BMW Management process and practices followed by different hospitals in Pune City of India. The results showed a significant difference between their process & practice of Biomedical Waste Management. Also, random sampling about knowledge of BMW showed that government hospitals and their healthcare staff are casual in their approach towards implementing the Biomedical Waste Management process as compared to private sector hospital.
    @article{oscm-2020-215,
  title={Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune },
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400251}
}
     (2020). Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune . Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400251
  29. Designing a Reverse Logistics Network for an E-Commerce Firm: A Case Study
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400252
    The present work is an attempt to design a reverse logistics (RL) network for an e-commerce firm based on one of the most frequently returned items namely fashion goods. The problem essentially revolves around the trade-off between cost and responsiveness in designing an RL network for an e-commerce firm. We have considered several large neighborhoods in the northern capital region of India and treated the same as customer indexes from which the returns originate. Several candidate nodes have been identified as initial collection centers (ICCs) in which the returns from the customer indexes are initially collected and stored for some time before being sent to the final warehouses. There are three warehouses in three different cities. We have ensured that one customer index would be assigned to only one ICC. The decision variables of the above problem include the selection of ICCs, the assignment of the customer indexes to the ICCs and finally the volume of returns to be shipped from the ICCs to all three warehouses. We have formulated the above problem as a mixed integer linear programming (MILP) problem with a view to minimizing the total cost of the network. We have carried out sensitivity analyses on relevant parameters and provided rich managerial insights.
    @article{oscm-2020-216,
  title={Designing a Reverse Logistics Network for an  E-Commerce Firm: A Case Study},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400252}
}
     (2020). Designing a Reverse Logistics Network for an  E-Commerce Firm: A Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400252
  30. Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400253
    A closed-loop supply chain model that incorporates environmental and economic sustainability issues into the planning process of a chain is proposed. End-of-use and end-of-life customer returns are collected through retailers and supply chain-operated collection centers (SCOCs), which are located between the retail outlets that are separated with a distance exceeding a set limit, to facilitate customer returns. Returns are dismantled into components, which are recovered through recovery service providing vendors (RSPs). As much as possible, recovered components are used to produce remanufactured products through quality enhancement. The remaining recovered components are then used to produce second-hand products. The proposed model integrates the overall operations costs and select life cycle assessment (LCA) metrics in procurement, production, collection of returns, recovery, reuse, remanufacturing, transportation, and distribution of products to attain environmental and economic sustainability. Numerical examples illustrate the model’s applicability.
    @article{oscm-2020-217,
  title={Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400253}
}
     (2020). Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400253
  31. Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400254
    Using simulation modeling, our research is the first study to investigate impact of two different stockout compensation strategies (E-SC and S-SC) compared to no-stockout compensation strategy (N-SC) on supplier’s profits and etailer’s profits in e-commerce drop-shipping supply chain. The conceptual model is a two-echelon production-inventory system with a make-to-stock supplier and an etailer. The results from this study suggests that on average, the profit difference is less than 4.0 percent in E-SC compared to N-SC for both the supplier and etailer. However, when demand variability is high, production capacity is low and service level is low, the profit difference for both the supplier and etailer is significantly higher in E-SC compared to N-SC. Also, if both the supplier and etailer pursue S-SC strategy, then on average, an increase in wholesale price by around 1.0 percent compared to wholesale price in N-SC is sufficient to offset the stockout compensation cost for the supplier.
    @article{oscm-2020-218,
  title={Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400254}
}
     (2020). Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400254
  32. Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment: A Multiple Case Study
    Abstract Full PDF Cite DOI: http://doi.org/10.31387/oscm0400255
    There is increased interest in relocation to and from high-cost environments, but there remains a lack of knowledge with regard to operations capabilities in this specific context. The purpose of this study is thus to investigate critical operations capabilities in a high-cost environment. The research process is based on the investigation of an existing framework of operations capabilities through a multiple case study including five Swedish manufacturing companies. The findings reveal that all the dimensions and capabilities included in the framework were considered critical, and additional operations capabilities could be identified: service quality, supplier dependability, supplier flexibility, supply chain innovation, supply chain sustainability. The investigation underlines the dynamic nature of operations capabilities, which need to be updated constantly according to the environment in which they are developed. This study contributes on a practical level to managers by creating an overview of operations capabilities in a high-cost environment. Through the investigation of critical operations capabilities, it is possible for managers to find new areas of competitiveness, as well as to understand their current areas of excellence. The study makes several contributions, such as the identification of operations capabilities, their investigation and validation in a specific environment.
    @article{oscm-2020-219,
  title={Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment:  A Multiple Case Study},
  author={},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={0--0},
  doi={http://doi.org/10.31387/oscm0400255}
}
     (2020). Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment:  A Multiple Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 0-0. https://doi.org/http://doi.org/10.31387/oscm0400255
  33. Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study
    • Hasan Uvet
    Abstract Full PDF Cite DOI: 10.31387/oscm0400248
    To create value in logistics services to fill the expectation of customers gets more significant than ever to sustain competitiveness in the market. In this paper, considering there is a small amount of research done in logistic service quality, we aimed to investigate how logistics services affect customer satisfaction. An empirical study was made to measure logistic service quality factors; personnel quality contact, order condition, timeliness, order discrepancy handling, and operational information sharing in logistics services. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) has been used in this paper to explore customer satisfaction by using the five constructs of logistics service quality. One of the contributions of this article is; it is the first time the effects of operational information sharing on customer satisfaction in logistics services was investigated under the logistic service quality framework. Customer satisfaction can be explained and improved by applying these five constructs of logistics service quality. Also, this research can help both practice and scholars to understand the fundamental elements of improving customer satisfaction. The results can be used in any firm to gain competitiveness in logistic services.
    @article{hasanuvet-2020-1461,
  title={Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study},
  author={Hasan  Uvet},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={1--10},
  doi={10.31387/oscm0400248}
}
    Hasan  Uvet (2020). Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study. Operations and Supply Chain Management: An International Journal, 13(1), 1-10. https://doi.org/10.31387/oscm0400248
  34. Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain
    • Umer Mukhtar
    • Tashfeen Mahmood Azhar
    Abstract Full PDF Cite DOI: 10.31387/oscm0400249
    This paper aims to develop a conceptual model that can assist managers in the development of competitive value chain using value co-creation and integration to make the whole supply chain competitive. The model is based on theoretical and conceptual underpinnings of value co-creation, network theory, value chain, and customer value theory. The model focuses on the idea that integrated value chains with high value co-creation abilities within them would make the whole supply chain competitive. That means that if the individual firms along the supply chain work on improving their value co-creation abilities, and they are well-integrated, it will increase the whole supply chain competitiveness. It is a conceptual model that needs to be operationalized and empirically tested in the future. The model suggests high value co-creation abilities in the individual value chains with a well-integrated supply chain as a basis for supply chain competitiveness. The model includes several theoretical and conceptual views related to value co-creation. However, it may be possible to add some additional perspectives in the future research.
    @article{umermukhtar-2020-1462,
  title={Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain},
  author={Umer  Mukhtar and Tashfeen Mahmood  Azhar},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={11--22},
  doi={10.31387/oscm0400249}
}
    Umer  Mukhtar, Tashfeen Mahmood  Azhar (2020). Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain. Operations and Supply Chain Management: An International Journal, 13(1), 11-22. https://doi.org/10.31387/oscm0400249
  35. Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models
    • Don Pope
    Abstract Full PDF Cite DOI: 10.31387/oscm0400250
    Supply chain problems are complex to understand and solve because of the interaction between multiple factors within and between tiers of the chain. Causal factors in business process deficiencies can be thought of as networks of factors, each of which has possible cause-effect relationship with selected other factors. The full significance of any given factor cannot be understood by evaluating just direct relationships between factors, but must be evaluated considering the total direct and indirect influences throughout the entire network of causal linkages. Because of their applicability to such general networks of relationships, sports ranking methodologies have application to cause-effect analysis. Three different matrix-based sports ranking methodologies are discussed and applied to quality cause-effect analysis: Google PageRank, Colley and Massey methods. Of these three, the PageRank and Massey methods are shown to be reasonable approaches in this application context, depending on the causal data available. All the methods are intuitive to apply and compute with spreadsheets.
    @article{donpope-2020-1463,
  title={Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models},
  author={Don  Pope},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={23--30},
  doi={10.31387/oscm0400250}
}
    Don  Pope (2020). Assessing Cause and Effect in Supply Chain Problems Using Sports Ranking Models. Operations and Supply Chain Management: An International Journal, 13(1), 23-30. https://doi.org/10.31387/oscm0400250
  36. Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune
    • Suruchi Pandey
    • Rajiv Divekar
    • Amandeep Singh
    • Srividhya Sainath
    Abstract Full PDF Cite DOI: 10.31387/oscm0400251
    The 21st century is said to have been a particularly eventful century with spectacular changes all around the world. The population is on a steady rise and as expected this rise in inhabitants has resulted in the need for the best-in-class medical facilities. This study has been undertaken to explore biomedical waste management process, practices and disposal chain adopted by selected hospitals with special reference to the city of Pune, India. There is a mandate laid down by the Government of India for the Bio-Medical waste (BMW) with regard to its proper management, collection, segregation, storage, disposal and incineration of medical waste in private as well as public hospitals. The secondary study has indicated multiple issues associated with waste handling and management, which led to healthcare and hygiene implications. So as a part of this study researcher’s aim to answer whether it is unawareness or negligence which is leading to such causalities. Also, are the processes & practices adopted at Public & Private sector hospitals varies significantly or not? A checklist was prepared to study the BMW Management process and practices followed by different hospitals in Pune City of India. The results showed a significant difference between their process & practice of Biomedical Waste Management. Also, random sampling about knowledge of BMW showed that government hospitals and their healthcare staff are casual in their approach towards implementing the Biomedical Waste Management process as compared to private sector hospital.
    @article{suruchipandey-2020-1464,
  title={Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune},
  author={Suruchi  Pandey and Rajiv  Divekar and Amandeep  Singh and Srividhya  Sainath},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={31--47},
  doi={10.31387/oscm0400251}
}
    Suruchi  Pandey, Rajiv  Divekar, Amandeep  Singh, Srividhya  Sainath (2020). Bio-Medical Waste Management Processes and Practices Adopted by Select Hospitals in Pune. Operations and Supply Chain Management: An International Journal, 13(1), 31-47. https://doi.org/10.31387/oscm0400251
  37. Designing a Reverse Logistics Network for an E-Commerce Firm: A Case Study
    • Debadyuti Das
    • Rahul Kumar
    • Manish Kumar Rajak
    Abstract Full PDF Cite DOI: 10.31387/oscm0400252
    The present work is an attempt to design a reverse logistics (RL) network for an e-commerce firm based on one of the most frequently returned items namely fashion goods. The problem essentially revolves around the trade-off between cost and responsiveness in designing an RL network for an e-commerce firm. We have considered several large neighborhoods in the northern capital region of India and treated the same as customer indexes from which the returns originate. Several candidate nodes have been identified as initial collection centers (ICCs) in which the returns from the customer indexes are initially collected and stored for some time before being sent to the final warehouses. There are three warehouses in three different cities. We have ensured that one customer index would be assigned to only one ICC. The decision variables of the above problem include the selection of ICCs, the assignment of the customer indexes to the ICCs and finally the volume of returns to be shipped from the ICCs to all three warehouses. We have formulated the above problem as a mixed integer linear programming (MILP) problem with a view to minimizing the total cost of the network. We have carried out sensitivity analyses on relevant parameters and provided rich managerial insights.
    @article{debadyutidas-2020-1465,
  title={Designing a Reverse Logistics Network for an  E-Commerce Firm: A Case Study},
  author={Debadyuti  Das and Rahul  Kumar and Manish Kumar  Rajak},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={48--63},
  doi={10.31387/oscm0400252}
}
    Debadyuti  Das, Rahul  Kumar, Manish Kumar  Rajak (2020). Designing a Reverse Logistics Network for an  E-Commerce Firm: A Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 48-63. https://doi.org/10.31387/oscm0400252
  38. Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains
    • Kanchan Das
    Abstract Full PDF Cite DOI: 10.31387/oscm0400253
    A closed-loop supply chain model that incorporates environmental and economic sustainability issues into the planning process of a chain is proposed. End-of-use and end-of-life customer returns are collected through retailers and supply chain-operated collection centers (SCOCs), which are located between the retail outlets that are separated with a distance exceeding a set limit, to facilitate customer returns. Returns are dismantled into components, which are recovered through recovery service providing vendors (RSPs). As much as possible, recovered components are used to produce remanufactured products through quality enhancement. The remaining recovered components are then used to produce second-hand products. The proposed model integrates the overall operations costs and select life cycle assessment (LCA) metrics in procurement, production, collection of returns, recovery, reuse, remanufacturing, transportation, and distribution of products to attain environmental and economic sustainability. Numerical examples illustrate the model’s applicability.
    @article{kanchandas-2020-1466,
  title={Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains},
  author={Kanchan  Das},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={64--81},
  doi={10.31387/oscm0400253}
}
    Kanchan  Das (2020). Planning Environmental and Economic Sustainability in Closed-Loop Supply Chains. Operations and Supply Chain Management: An International Journal, 13(1), 64-81. https://doi.org/10.31387/oscm0400253
  39. Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain
    • Raj Kamalapur
    • David Lyth
    Abstract Full PDF Cite DOI: 10.31387/oscm0400254
    Using simulation modeling, our research is the first study to investigate impact of two different stockout compensation strategies (E-SC and S-SC) compared to no-stockout compensation strategy (N-SC) on supplier’s profits and etailer’s profits in e-commerce drop-shipping supply chain. The conceptual model is a two-echelon production-inventory system with a make-to-stock supplier and an etailer. The results from this study suggests that on average, the profit difference is less than 4.0 percent in E-SC compared to N-SC for both the supplier and etailer. However, when demand variability is high, production capacity is low and service level is low, the profit difference for both the supplier and etailer is significantly higher in E-SC compared to N-SC. Also, if both the supplier and etailer pursue S-SC strategy, then on average, an increase in wholesale price by around 1.0 percent compared to wholesale price in N-SC is sufficient to offset the stockout compensation cost for the supplier.
    @article{rajkamalapur-2020-1467,
  title={Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain},
  author={Raj  Kamalapur and David  Lyth},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={82--93},
  doi={10.31387/oscm0400254}
}
    Raj  Kamalapur, David  Lyth (2020). Impact of Stockout Compensation in E-Commerce Drop-Shipping Supply Chain. Operations and Supply Chain Management: An International Journal, 13(1), 82-93. https://doi.org/10.31387/oscm0400254
  40. Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment: A Multiple Case Study
    • Cinzia Sansone
    • Per Hilletofth
    • David Eriksson
    Abstract Full PDF Cite DOI: 10.31387/oscm0400255
    There is increased interest in relocation to and from high-cost environments, but there remains a lack of knowledge with regard to operations capabilities in this specific context. The purpose of this study is thus to investigate critical operations capabilities in a high-cost environment. The research process is based on the investigation of an existing framework of operations capabilities through a multiple case study including five Swedish manufacturing companies. The findings reveal that all the dimensions and capabilities included in the framework were considered critical, and additional operations capabilities could be identified: service quality, supplier dependability, supplier flexibility, supply chain innovation, supply chain sustainability. The investigation underlines the dynamic nature of operations capabilities, which need to be updated constantly according to the environment in which they are developed. This study contributes on a practical level to managers by creating an overview of operations capabilities in a high-cost environment. Through the investigation of critical operations capabilities, it is possible for managers to find new areas of competitiveness, as well as to understand their current areas of excellence. The study makes several contributions, such as the identification of operations capabilities, their investigation and validation in a specific environment.
    @article{cinziasansone-2020-1468,
  title={Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment:  A Multiple Case Study},
  author={Cinzia  Sansone and Per  Hilletofth and David  Eriksson},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={1},
  pages={94--107},
  doi={10.31387/oscm0400255}
}
    Cinzia  Sansone, Per  Hilletofth, David  Eriksson (2020). Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment:  A Multiple Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 94-107. https://doi.org/10.31387/oscm0400255
Other links