1. OSCM Publications
  2. Volume 13, Issue 3, 2020

Volume 13, Issue 3, 2020

  1. Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID)
    • Muhammad Usama
    • Asher Ramish
    Abstract Full PDF Cite DOI: 10.31387/oscm0420264
    In the past, closed loop supply chains (CLSCs) were not considered as value creating chains due to complexities and uncertainties in the product returns until the introduction of radio frequency identification (RFID) in the domain of supply chain (SC), which has made the product visibility possible in the CLSCs and has overcome the issues of uncertainties in product returns. There is a lack of research to configure RFID in closed loop supply chains or reverse logistics (CLSCs/RL). The objective of this paper is to develop the typology and propose the framework for configuring RFID in the CLSC/RL by categorizing the products based on RFID tagging and correspondingly finding the place of tagging RFID to the products in the CLSC/RL on the basis of product category in order to attain sustainability in an efficient and effective manner. Two typologies (pre-tagging and post-tagging) regarding deployment of RFID in sustainable and CLSC/RL are developed along with categorization of products as single-piece and multi-piece products followed by a proposed conceptual framework for RFID configuration in Reverse Logistics domain. Empirical study is required to validate the proposed conceptual framework. The outcomes include: improvement in product visibility, forecasting accuracy, customer satisfaction, profit and market share and reduction in inventory cost and pollution.
    @article{muhammadusama-2020-1477,
  title={Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID)},
  author={Muhammad  Usama and Asher  Ramish},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={222--232},
  doi={10.31387/oscm0420264}
}
    Muhammad  Usama, Asher  Ramish (2020). Towards a sustainable Reverse Logistics framework / typologies based on Radio Frequency Identification (RFID). Operations and Supply Chain Management: An International Journal, 13(3), 222-232. https://doi.org/10.31387/oscm0420264
  2. Healthcare Quality and Hospital Financial Performance: A Multilevel Framework
    • Subhajit Chakraborty
    Abstract Full PDF Cite DOI: 10.31387/oscm0420265
    Given the recent reports on much-needed healthcare quality improvement in the U.S. we suggest that it is now time to adopt a systemic perspective to measuring quality in U.S. healthcare and tracking it closely to hospital financial performance. Using Donabedian’s (1966, 1968, 1988) Structure-Process-Outcome (SPO) classification we attempt to offer a multi-level conceptual framework tying in the antecedents to and outcomes of patient care quality that can be used by U.S. hospitals to improve the quality of care available to patients and ensure their own viability over the long run. We also address the measurement challenges for a future empirical measurement and conclude with implications for healthcare research and the medical practitioners and U.S. hospitals.
    @article{subhajitchakraborty-2020-1478,
  title={Healthcare Quality and Hospital Financial Performance: A Multilevel Framework},
  author={Subhajit  Chakraborty},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={233--243},
  doi={10.31387/oscm0420265}
}
    Subhajit  Chakraborty (2020). Healthcare Quality and Hospital Financial Performance: A Multilevel Framework. Operations and Supply Chain Management: An International Journal, 13(3), 233-243. https://doi.org/10.31387/oscm0420265
  3. Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry
    • Mohammad Shaiq
    • S. Khurram Alwi
    • Sadia Shaikh
    • Zobia Zaman
    Abstract Full PDF Cite DOI: 10.31387/oscm0420266
    Third Party Logistics (3PL) is one of the fastest growing service industry but still the impact of the application of Quality Management Practices (QMPs) particularly on the integration capability of 3PL service providers in the supply chain is not a well-researched topic. Especially in the context of Pakistan, very little empirical work is found dealing with this very important service competency of 3PL. This research is carried out to determine how QMPs help 3PL Service Providers achieving integration competency in the service chain. The quality management dimensions of internationally recognized Malcolm Baldrige National Quality (MBNQ) model are used as independent variable to assess their impact on the integration competency of 3PLs in Pakistan. Considering the typical business culture and industry environment in Pakistan, the effect of Social Capital and Companies’ Internal Strength as moderating variables was also observed. Using questionnaire as a tool, the quantitative data on various items for latent constructs was collected from more than 176 logistics firms of Pakistan. Results clearly identified the Strategic Planning, HR Management Focus and Process Management as the factors highly impacting Integration Competency of 3PL service providers in Pakistan. Interestingly, but surprisingly, the role of Leadership and Knowledge Management was insignificant in this particular setting. The moderating variable also showed a significant impact on integration competency. This study highlighted the areas where logistics firms in their individual capacity and logistics industry as a whole should immediately concentrate to enhance this important competency.
    @article{mohammadshaiq-2020-1479,
  title={Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry},
  author={Mohammad  Shaiq and S. Khurram  Alwi and Sadia  Shaikh and Zobia  Zaman},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={244--255},
  doi={10.31387/oscm0420266}
}
    Mohammad  Shaiq, S. Khurram  Alwi, Sadia  Shaikh, Zobia  Zaman (2020). Quality Management as Driver of Vertical Integration in Service Chain: A Study of 3rd Party Logistics Industry. Operations and Supply Chain Management: An International Journal, 13(3), 244-255. https://doi.org/10.31387/oscm0420266
  4. Look Before You Leap: Economics of Being an Omnichannel Retailer
    • Kushal Saha
    • Subir Bhattacharya
    Abstract Full PDF Cite DOI: 10.31387/oscm0420267
    This paper investigates how the market gets segmented when an omnichannel retailer enters a market hitherto served by non-omnichannel retailers. The added value derived from the omnichannel flexibility is expected to draw more customers to an omnichannel retailer, luring them away from the incumbent non-omnichannel peers. However, the customers are expected to be heterogeneous in their valuation of the omnichannel flexibilities offered. Also, since acquiring omnichannel flexibility entails additional costs for service integration, the omnichannel aspirant is expected to charge a higher price from the customers than its non-omnichannel competitors. Our model considers both these factors, and derives analytical expression for the expected market share of the omnichannel retailer as a function of the price charged by the non-omnichannel peers, the extent of flexibility provided, and the cost of providing the same. Also, given the cost of service integration, we estimate the level of flexibility that an omnichannel retailer must offer if it wants to acquire a specific market share. The findings indicate that the associated integration cost imposes a restriction on the maximum market share an omnichannel entrant can aspire to capture.
    @article{kushalsaha-2020-1480,
  title={Look Before You Leap: Economics of Being an Omnichannel Retailer},
  author={Kushal  Saha and Subir  Bhattacharya},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={256--268},
  doi={10.31387/oscm0420267}
}
    Kushal  Saha, Subir  Bhattacharya (2020). Look Before You Leap: Economics of Being an Omnichannel Retailer. Operations and Supply Chain Management: An International Journal, 13(3), 256-268. https://doi.org/10.31387/oscm0420267
  5. Digital Muda - The New Form of Waste by Industry 4.0
    • Jamila Alieva
    • Robin Haartman
    Abstract Full PDF Cite DOI: 10.31387/oscm0420268
    Lean management is an approach where value is created through the reduction of waste. Eight forms of waste were identified by the Toyota Company as worth considering while managing an efficient production process: overproduction, waiting, transport, over processing, inventory, movement, defects, and unused creativity. Modern manufacturing plants are being transformed by Industry 4.0, the fourth industrial revolution, which promotes a wide variety of technological solutions to increase innovativeness and competitive advantages. Technological solutions are created on the basis of data that must be analyzed to enable manufacturers to be more strategic in the decision-making process and generate new profit channels through data analytics. A conceptual framework was developed to investigate if the inefficient usage of data has a negative impact on manufacturing performance through the decision-making process. Semi-structured interviews were conducted in two leading manufacturing companies in Sweden that are following lean principles. A new form of waste, digital waste, was defined. This paper suggests considering digital waste as a new type of muda (waste), which is its theoretical contribution. From a practical perspective, the results of the paper encourage practitioners to pay extra attention to data analytics, work on the reduction of digital waste and establish new revenue channels based on data analysis.
    @article{jamilaalieva-2020-1481,
  title={Digital Muda - The New Form of Waste by Industry 4.0},
  author={Jamila  Alieva and Robin  Haartman},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={269--278},
  doi={10.31387/oscm0420268}
}
    Jamila  Alieva, Robin  Haartman (2020). Digital Muda - The New Form of Waste by Industry 4.0. Operations and Supply Chain Management: An International Journal, 13(3), 269-278. https://doi.org/10.31387/oscm0420268
  6. Application of the Just-In-Time Approach to a Third-Generation Port
    • Yulia Panova
    • Per Hilletofth
    • Arina Panova
    • Xu Hongsheng
    Abstract Full PDF Cite DOI: 10.31387/oscm0420269
    This paper investigates the feasibility of different logistics concepts applicable in a third-generation port (first-and-foremost, just-in-time approach for a given case). In this regard, a simulation model imitating the work of a real third-generation port was developed. Four experiments with proposed logistics solutions have been configured and evaluated in the simulation model. They differed by the size and number of shipping consignments to the port, deployed truck fleet, etc. The research shows that effective material transfers from the plant to the port can be provided, if a ‘pulling’ type of logistics system is applied instead of the traditional ‘pushing’ system. This alternative allows goods to be delivered just-in-time with the minimum labour costs and material resources.
    @article{yuliapanova-2020-1482,
  title={Application of the Just-In-Time Approach to a Third-Generation Port},
  author={Yulia  Panova and Per  Hilletofth and Arina  Panova and Xu  Hongsheng},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={279--293},
  doi={10.31387/oscm0420269}
}
    Yulia  Panova, Per  Hilletofth, Arina  Panova, Xu  Hongsheng (2020). Application of the Just-In-Time Approach to a Third-Generation Port. Operations and Supply Chain Management: An International Journal, 13(3), 279-293. https://doi.org/10.31387/oscm0420269
  7. A Framework for Exploring Blockchain Technology in Supply Chain Management
    • Abbas Batwa
    • Andreas Norrman
    Abstract Full PDF Cite DOI: 10.31387/oscm0420271
    The purpose of the study is to identify and explore different applications of blockchain technology in supply chain management and suggest a framework for their analysis. The study addresses researchers’ conflicting opinions regarding the hype of blockchain and clarifies which minor applications are hyped and which are currently more applicable. That helps supply chain practitioners appraise the different applications of blockchains before it is too late to revise a decision regarding their use. The framework was developed based on a systematic literature review of blockchain-related articles, and it was examined with semi-structured interviews with four companies that applied the technology. Findings from the study suggested that traceability and supply chain finance seemed to be the most applicable applications of blockchain technology in supply chain management. But, light was also shed on other applications such as: compliance with standards, supply chain integration and digitalization of the transactions. This study was restricted by the availability of applied cases, as blockchain remains an emerging technology. Therefore, this study cannot be considered a case research, but a literature review followed by a limited number of interviews. However, the study resulted in a conceptual framework that forms the basis for further exploratory studies with more empirical data.
    @article{abbasbatwa-2020-1483,
  title={A Framework for Exploring Blockchain Technology in Supply Chain Management},
  author={Abbas  Batwa and Andreas  Norrman},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={294--306},
  doi={10.31387/oscm0420271}
}
    Abbas  Batwa, Andreas  Norrman (2020). A Framework for Exploring Blockchain Technology in Supply Chain Management. Operations and Supply Chain Management: An International Journal, 13(3), 294-306. https://doi.org/10.31387/oscm0420271
  8. Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction
    • Ngan Truong
    • Duy Dang-Pham
    • Robert McClelland
    • Mathews Nkhoma
    Abstract Full PDF Cite DOI: 10.31387/oscm0420272
    Service Innovation is critical for service improvement and development that enhance customer satisfaction. Besides the importance of technology and tangible products, innovativeness leverages customer satisfaction by stimulating their five senses perception. Service-Dominant Logic emphasises the role of innovativeness in service delivery in alignment with customer perception to create Service Innovation. In other words, innovativeness involves the innovative service clues that drive customer perception when experiencing the intangible values of the operation. Despite the importance of innovativeness, studies for the issue appear to be limited and are especially scarce on qualitative research technique. Thus, this study aims to explore the impact of innovativeness on customer satisfaction in the case of hotel operations as qualitative research. A set of propositions are generated based on relevant works of literature and an approximate of one thousand reviews on the TripAdvisor website. The reviewers were international customers of 20 boutique hotels in Vietnam. The thematic analysis with deductive approach was employed to determine the key themes of Innovativeness that influence customer satisfaction. The findings suggest a conceptual model about the influences of 1) Innovative Humanic Clues, 2) Innovative Mechanic Clues and 3) Innovative Functional Clues on the customer’s Transaction-Specific Satisfaction. The model explains how customers perceive innovativeness through the five senses and their evaluation on the innovativeness of the operations. The study, therefore, addresses the importance of innovativeness in service operation management to satisfy customer expectation for a new experience.
    @article{ngantruong-2020-1484,
  title={Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction},
  author={Ngan  Truong and Duy  Dang-Pham and Robert  McClelland and Mathews  Nkhoma},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2020},
  volume={13},
  number={3},
  pages={307--319},
  doi={10.31387/oscm0420272}
}
    Ngan  Truong, Duy  Dang-Pham, Robert  McClelland, Mathews  Nkhoma (2020). Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction. Operations and Supply Chain Management: An International Journal, 13(3), 307-319. https://doi.org/10.31387/oscm0420272
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