1. OSCM Publications
  2. Volume 7, Issue 2, 2014

Volume 7, Issue 2, 2014

  1. Indian Perspectives on Supply Chain Management: A Special Issue
    • Bhimaraya Metri
    • I Nyoman Pujawan
    Full PDF Cite DOI: 10.31387/oscm0170105 
    @article{bhimarayametri-2014-1343,
  title={Indian Perspectives on Supply Chain Management: A Special Issue},
  author={Bhimaraya  Metri and I Nyoman  Pujawan},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={38--38},
  doi={10.31387/oscm0170105}
}
    Bhimaraya  Metri, I Nyoman  Pujawan (2014). Indian Perspectives on Supply Chain Management: A Special Issue. Operations and Supply Chain Management: An International Journal, 7(2), 38-38. https://doi.org/10.31387/oscm0170105
  2. Supply Chain Management Practices in Printing Industry
    • G.V.R.K. Acharyulu
    Abstract Full PDF Cite DOI: 10.31387/oscm0170106
    The Indian Printing Industry is well established and presently growing at 12% per annum. According to NPES/PRIMIR (2006) report, there are more than 8000 daily newspapers published in India, besides a large number of weekly and fortnightly periodicals published in all Indian languages. The Indian Printing Industry today comprises more than 250,000 big, small and medium printers. Business models and technology strategies of SCM need to be monitored very closely to adopt changes in the print supply chain environment. This paper is to examine supply chain management practices, issues, role of information technology in printing industry. A convenient sample of 70 companies/individuals from operations department was selected with a questionnaire for conducting survey. This sample ranges across printing companies, publishers, material suppliers like paper, ink, etc., from the population of around 2500 companies in around Hyderabad. In addition to data collection through a questionnaire, inter-actions carried out with material suppliers and the customers or the print-buyers to find out how they operate, and seek their opinion on the practices being followed and to know their expectations in efficiently managing the operations of print supply chain. The paper is to make a small attempt to understand the advantage of adopting information technology solutions in printing industry for a seamless information flow across entire value chain, so as to operate efficiently by reducing cost.
    @article{g.v.r.k.acharyulu-2014-1344,
  title={Supply Chain Management Practices in Printing Industry},
  author={G.V.R.K.  Acharyulu},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={39--45},
  doi={10.31387/oscm0170106}
}
    G.V.R.K.  Acharyulu (2014). Supply Chain Management Practices in Printing Industry. Operations and Supply Chain Management: An International Journal, 7(2), 39-45. https://doi.org/10.31387/oscm0170106
  3. A Fuzzy AHP Approach for Supplier Selection
    • Abhijeet K. Digalwar
    • Atul Borade
    • Bhimaraya Metri
    Abstract Full PDF Cite DOI: 10.31387/oscm0170107
    Supplier selection is an integral part of supply chain management in any organization which is directly responsible for its success in market and if we see today’s highly competitive environment then it is pretty much difficult to find an effective and efficient supplier which can fulfill all organization’s need as required. Though there has been extensive research in supplier selection and quality management, but there has been less research in supplier selection/ evaluation under various conflicting/dependent criteria and sub criteria. To overcome this issue, Fuzzy-AHP a multi criteria decision making approach is proposed. This allows the decision making in fuzzy environment to rule out the error caused due to vagueness in human thoughts.
    @article{abhijeetk.digalwar-2014-1345,
  title={A Fuzzy AHP Approach for Supplier Selection},
  author={Abhijeet K.  Digalwar and Atul  Borade and Bhimaraya  Metri},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={46--53},
  doi={10.31387/oscm0170107}
}
    Abhijeet K.  Digalwar, Atul  Borade, Bhimaraya  Metri (2014). A Fuzzy AHP Approach for Supplier Selection. Operations and Supply Chain Management: An International Journal, 7(2), 46-53. https://doi.org/10.31387/oscm0170107
  4. Development of HospitalQual: A Service Quality Scale for Measuring In-patient Services in Hospital
    • Ramaiah Itumalla
    • G.V.R.K Acharyulu
    • B. Raja Shekhar
    Abstract Full PDF Cite DOI: 10.31387/oscm0170108
    Service quality has become a major concern for both the hospitals and the patients. The increase in competition coupled with the increased patients’ perception of service quality makes it difficult for hospitals to provide services that meet patient satisfaction. Recognition of the importance of service quality is the need of the hour in order to provide better services to the patients. The objectives of the present study are to identify the critical factors of inpatient service quality in a hospital and to develop the HospitalQual theoretical model to measure inpatient service quality. The present study was explorative and descriptive in its nature. An empirical study was conducted in a public hospital located in Hyderabad, India. The data was collected through a self administered questionnaire from 246 in-patients with a purposive sampling technique. The statistical techniques such as factor analysis and the multiple regression were used in the data analysis. The study has identified the factors to measure the inpatient service quality and developed a comprehensive instrument i.e. “HospitalQual” with seven dimensions, namely; medical, nursing, support, administrative services, patient safety, communication and hospital infrastructure. In addition, the supportive services are found to be the most important factor to predict the overall inpatient service quality, followed by nursing services, administrative services, medical services, patient communication patient safety and hospital infrastructure. The application of HospitalQual would help to identify the gaps in each of the dimensions over a period of time and enable hospital administrators to monitor, control and improve the inpatient service quality in a hospital.
    @article{ramaiahitumalla-2014-1346,
  title={Development of HospitalQual: A Service Quality Scale for Measuring In-patient Services in Hospital},
  author={Ramaiah  Itumalla and G.V.R.K  Acharyulu and B. Raja  Shekhar},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={54--63},
  doi={10.31387/oscm0170108}
}
    Ramaiah  Itumalla, G.V.R.K  Acharyulu, B. Raja  Shekhar (2014). Development of HospitalQual: A Service Quality Scale for Measuring In-patient Services in Hospital. Operations and Supply Chain Management: An International Journal, 7(2), 54-63. https://doi.org/10.31387/oscm0170108
  5. An AHP Model Approach to Supply Chain Flexibility: A Case Study of Indian FMCG Firm
    • Rohit Kr Singh
    • P. Acharya
    Abstract Full PDF Cite DOI: 10.31387/oscm0170109
    The current business environment is becoming increasingly uncertain, unpredictable and turbulent. Organizations always keep themselves ready to face any eventuality. Flexibility is one of the ways to cope up with uncertainty. Supply chain flexibility refers to the ability to change the supply chain system as per the current business need. The purpose of this paper is to identify the stage of supply chain which can help enhance its overall flexibility. Dimensions of supply chain flexibility are extracted from extant literature and their importance in the three stages of supply chain has been analysed based on the responses received during a survey carried out in an FMCG firm. An analytic hierarchy process (AHP) model has been developed. In this study 14 dimensions of supply chain flexibility are considered and these are grouped under the inbound, in-house and outbound stages of supply chain.
    @article{rohitkrsingh-2014-1347,
  title={An AHP Model Approach to Supply Chain Flexibility: A Case Study of Indian FMCG Firm},
  author={Rohit Kr  Singh and P.  Acharya},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={64--69},
  doi={10.31387/oscm0170109}
}
    Rohit Kr  Singh, P.  Acharya (2014). An AHP Model Approach to Supply Chain Flexibility: A Case Study of Indian FMCG Firm. Operations and Supply Chain Management: An International Journal, 7(2), 64-69. https://doi.org/10.31387/oscm0170109
  6. Examining the Structural Relationships of Service Recovery, Customer Satisfaction and Image in Online Retailing
    • Suresh Kandulapati
    • Raja Shekhar Bellamkonda
    Abstract Full PDF Cite DOI: 10.31387/oscm0170110
    This study proposes and tests a structural model to examine the interrelationships among service recovery, customer satisfaction and image in the context of online retailing in India. The study adopts and validates E-RecS-QUAL scale to measure online service recovery. Factor analysis and structural equation modelling (using SPSS and Amos) are applied to test application of the proposed model. Analysis of an online survey data from 140 online retail customers reveals that the service recovery has a significant direct and indirect effect on both customer satisfaction and image. The study highlights mediating role of customer satisfaction in the relationship between online service recovery and image. The study helps e-retailers/e-commerce industry to understand customer perception of e-service recovery in India.
    @article{sureshkandulapati-2014-1348,
  title={Examining the Structural Relationships of Service Recovery, Customer Satisfaction and Image in Online Retailing},
  author={Suresh  Kandulapati and Raja Shekhar  Bellamkonda},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={70--78},
  doi={10.31387/oscm0170110}
}
    Suresh  Kandulapati, Raja Shekhar  Bellamkonda (2014). Examining the Structural Relationships of Service Recovery, Customer Satisfaction and Image in Online Retailing. Operations and Supply Chain Management: An International Journal, 7(2), 70-78. https://doi.org/10.31387/oscm0170110
  7. Knowledge Management and Supply Chain – A study in Indian Perspective
    • Viqar Ali Baig
    • Javaid Akhter
    • Mohd Shahid
    • Akeel ur Rehman
    Abstract Full PDF Cite DOI: 10.31387/oscm0170111
    SC management has assumed a leading operations strategy position in both manufacturing and service industries, and over the years enterprises have sincerely implemented SC management strategies in their enterprises. Knowledge Management (KM) is a major source of empowerment of SC management, and is a vital element in information intensive and multi-cultured enterprise environments. Realizing the importance of KM in Supply Chain (SC), an effort has been made in this paper to suggest a theoretical framework for KM in SC and to authenticate the frame with the help of an experiential study conducted with Indian enterprises. The majority of participants solicited for this study work in the private sector (medium and large enterprises in the Delhi/NCR region of India). The respondents in this survey are: logistics managers, SC managers and engineers. There is a need to clearly integrate SC network parameters and variables into any final KM model or framework. The results then would supply a more suitable KM framework for improving SC competitiveness.
    @article{viqaralibaig-2014-1349,
  title={Knowledge Management and Supply Chain – A study in Indian Perspective},
  author={Viqar Ali  Baig and Javaid  Akhter and Mohd  Shahid and Akeel ur  Rehman},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={79--88},
  doi={10.31387/oscm0170111}
}
    Viqar Ali  Baig, Javaid  Akhter, Mohd  Shahid, Akeel ur  Rehman (2014). Knowledge Management and Supply Chain – A study in Indian Perspective. Operations and Supply Chain Management: An International Journal, 7(2), 79-88. https://doi.org/10.31387/oscm0170111
  8. Table of Contents Vol 7 No 2, 2014
    • OSCM Team
    Full PDF Cite DOI: 10.31387/oscm0170104 
    @article{oscmteam-2014-1342,
  title={Table of Contents Vol 7 No 2, 2014},
  author={OSCM  Team},
  journal={Operations and Supply Chain Management: An International Journal},
  year={2014},
  volume={7},
  number={2},
  pages={0--0},
  doi={10.31387/oscm0170104}
}
    OSCM  Team (2014). Table of Contents Vol 7 No 2, 2014. Operations and Supply Chain Management: An International Journal, 7(2), 0-0. https://doi.org/10.31387/oscm0170104
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