1. A Comparative Analysis of Strategic Factors Influencing the Usage of Thailand's Bangkok and Laem Chabang Port Logistics Systems
    • Kanokporn Nakchatree
    • Jaruwit Prabnasak
    This study examines the strategic factors influencing port usage in Thailand's logistics system, responding to the critical need for enhanced port competitiveness in Southeast Asia's rapidly evolving trade environment. Quantitative research was used to collect data from 378 relevant stakeholders, including shipping lines, freight forwarders, exporters, importers, and port authorities, through questionnaires. Multiple regression analyses identified and evaluated the key strategic factors influencing port usage. The research reveals significant differences in the strategic positioning of Bangkok Port (BP) and Laem Chabang Port (LCP), highlighting the unique roles each plays in Thailand's logistics network. Findings indicate that location, capacity, efficiency, and connectivity are primary factors affecting port choice among logistics operators. While these findings are specific to Thailand's port system, they offer valuable insights for other developing economies with similar dual-port systems, particularly those balancing established river ports with newer deep-sea facilities. This study contributes to the understanding of port competitiveness in Thailand and offers insights for policymakers and port authorities to enhance the strategic value of these critical logistics hubs. The research underscores the need for targeted investments and policy interventions to optimize the complementary roles of Bangkok Port and Laem Chabang Port in supporting Thailand's economic growth and trade competitiveness.
    @article{kanokpornnakchatree-2025-1699,
      title={A Comparative Analysis of Strategic Factors Influencing the Usage of Thailand's Bangkok and Laem Chabang Port Logistics Systems},
      author={Kanokporn  Nakchatree and Jaruwit  Prabnasak},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={524--541},
      doi={10.31387/oscm0630489}
    }
    Kanokporn  Nakchatree, Jaruwit  Prabnasak (2025). A Comparative Analysis of Strategic Factors Influencing the Usage of Thailand's Bangkok and Laem Chabang Port Logistics Systems. Operations and Supply Chain Management: An International Journal, 18(4), 524-541. https://doi.org/10.31387/oscm0630489

  2. Procurement Process Digitalization in China’s Construction Supply Chains: Enabling Data- Driven Decision Making and Strategic Change
    • Liu Qi
    • Tachakorn Wongkumchai
    With the dual challenges of the global economy and the need for sustainability, digital procurement has become an essential means of increasing supply chain resilience and agility. For China's construction supply chain, which is characterized by complex subcontracting, high-value materials, and long-cycle projects, these factors make the impact of digital transformation particularly significant. This study proposes and empirically tests an integrated model that combines Technology-Organization-Environment (TOE) framework, Diffusion of Innovations theory (DOI), dynamic capabilities (DC), and Information Processing Theory (IPT) perspectives to explore the impact of Procurement Process Digitization (PPD) on Data-Driven Decision-Making (DM) and Strategic Change (SC). The study analyzes empirical data from 383 Chinese construction supply chain firms. Data were collected using a structured survey questionnaire, which demonstrated a Cronbach’s alpha reliability ranging from 0.783 to 0.912. The sample consisted of middle and senior managers with over five years of work experience, selected through convenience sampling. Descriptive statistics and Partial Least Squares Structural Equation Modeling (PLS-SEM) were employed for data analysis. The results show that Relative Advantage (RA), Compatibility (CB), Top Management Support (TMS), Organizational Readiness (OR), Information Sharing Culture (ISC), and Partner Readiness (PR) all significantly and positively influence the deeper implementation of PPD, while complexity does not significantly impede the advancement of digital sourcing. PPD plays a key role in facilitating DM and consequently drives SC. In addition to providing new perspectives for technology adoption research in large project industries, this study also provides practical insights into digital transformation, sustainability, and supply chain management. Further mediation effect analysis shows that PPD plays an important bridge role between DM and SC and that RA, CB, PR, TMS, OR, and ISC drive SC through the dual mediation effects of PPD and DM. Finally, this study is further validated in terms of the reliability and validity of the results through robustness tests such as the endogeneity test and unobserved heterogeneity assessment.
    @article{liuqi-2025-1700,
      title={Procurement Process Digitalization in China’s Construction Supply Chains: Enabling Data- Driven Decision Making and Strategic Change},
      author={Liu  Qi and Tachakorn  Wongkumchai},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={542--561},
      doi={10.31387/oscm0630490}
    }
    Liu  Qi, Tachakorn  Wongkumchai (2025). Procurement Process Digitalization in China’s Construction Supply Chains: Enabling Data- Driven Decision Making and Strategic Change. Operations and Supply Chain Management: An International Journal, 18(4), 542-561. https://doi.org/10.31387/oscm0630490

  3. Barriers to Adopting Blockchain Technology for Combating Supply Chain Counterfeits
    • Thi Thuy Hanh Nguyen
    E-commerce has expanded tremendously globally. It brings numerous benefits to customers, organizations, and governments but raises many issues, especially counterfeit threats. Counterfeiting has a wide range of effects on shoppers, companies, and supply chain stakeholders, such as economic losses and human health risks. Blockchain (BC) technology has the potential for anti-counterfeiting solutions. However, it is still in its early phases, with slow and restricted acceptance, particularly in anti-counterfeiting. This study conducts a systematic literature review on the use of BC against counterfeiting. This analysis compiled relevant research from reputable databases, including ScienceDirect, Springer, Taylor & Francis, Emerald, Wiley, and MDPI. The findings highlighted the primary barriers that businesses encounter when implementing BC-based anti-counterfeiting solutions. They encompass technological, organizational, and environmental barriers. As a result, this study provides practical recommendations to foster BC adoption to combat counterfeit goods in e-commerce and supply chains, including government regulations and assistance, investigations into BC-based anti-counterfeiting systems, improving customer awareness, and encouraging trust among stakeholders.
    @article{thithuyhanhnguyen-2025-1701,
      title={Barriers to Adopting Blockchain Technology for Combating Supply Chain Counterfeits},
      author={Thi Thuy Hanh  Nguyen},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={562--574},
      doi={10.31387/oscm0630491}
    }
    Thi Thuy Hanh  Nguyen (2025). Barriers to Adopting Blockchain Technology for Combating Supply Chain Counterfeits. Operations and Supply Chain Management: An International Journal, 18(4), 562-574. https://doi.org/10.31387/oscm0630491

  4. Enhancing Cross-Border Third-Party Logistics Performance: The Role of Supply Chain Visibility and Transparency
    • Noor UL Ain Hanif
    • Syed Imran Zaman
    • Sherbaz Khan
    • Syed Ahsan Ali Zaman
    • Muhammad Shujaat Mubarik
    This study investigates key supply chain visibility and transparency factors influencing cross-border third-party logistics (3PL) performance. A two-step approach was used: first, a comprehensive literature review identified critical visibility and transparency factors; second, the Grey-DEMATEL method was applied to assess their relative importance and interrelationships. The findings reveal that key issues—such as audit cyclicality, predictive metrics, standardized policies, supply network status, and information sharing—are closely linked to communication gaps, logistical inefficiencies, long delivery cycles, elevated costs, lack of standardization, and ineffective work agreements. These findings underscore the critical role of supply chain visibility and transparency in effectively managing cross-border third-party logistics services utilized by e-commerce platforms. However, challenges such as restricted access to real-time data, information-sharing limitations, regulatory complexities, and security risks remain persistent barriers. The current research emphasizes that enhancing visibility and transparency within the supply chain is essential for improving the operational efficiency and service quality of cross-border third-party logistics in the context of global e-commerce.
    @article{noorulainhanif-2025-1702,
      title={Enhancing Cross-Border Third-Party Logistics Performance: The Role of Supply Chain Visibility and Transparency},
      author={Noor UL Ain  Hanif and Syed Imran  Zaman and Sherbaz  Khan and Syed Ahsan Ali  Zaman and Muhammad Shujaat  Mubarik},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={575--590},
      doi={10.31387/oscm0630492}
    }
    Noor UL Ain  Hanif, Syed Imran  Zaman, Sherbaz  Khan, Syed Ahsan Ali  Zaman, Muhammad Shujaat  Mubarik (2025). Enhancing Cross-Border Third-Party Logistics Performance: The Role of Supply Chain Visibility and Transparency. Operations and Supply Chain Management: An International Journal, 18(4), 575-590. https://doi.org/10.31387/oscm0630492

  5. The Impact of Interactional Justice, Commitment Level, and Supply Chain Agility on Sustainable SCM Performance
    • Soohyo Kim
    • Byoung-Chun Ha
    In the contemporary competitive environment, firms endeavor to augment their supply chain competitiveness. The modern supply chain has undergone substantial disruptions due to various factors, necessitating interdependence among companies for restructuring. This study identifies commitment levels and supply chain agility as pivotal elements in supply chain management. Specifically, it introduces interactional justice, a construct widely utilized in organizational behavior research, as an antecedent and investigates its impact on sustainable supply chain management (SCM) performance. The research employed a survey methodology targeting Korean enterprises involved in supply chain operations, yielding 320 valid responses for empirical analysis. Structural equation modeling results demonstrated that interactional justice significantly enhances commitment levels. Additionally, commitment levels were found to positively influence both supply chain agility and sustainable SCM performance. Finally, supply chain agility was shown to have a significant positive impact on sustainable SCM performance. These findings suggest that in today's uncertain business environment, fostering continuous relationships and enhancing performance among supply chain partners necessitates fairness, high commitment levels, and agile capabilities.
    @article{soohyokim-2025-1703,
      title={The Impact of Interactional Justice, Commitment Level, and Supply Chain Agility on Sustainable SCM Performance},
      author={Soohyo  Kim and Byoung-Chun  Ha},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={591--599},
      doi={10.31387/oscm0630493}
    }
    Soohyo  Kim, Byoung-Chun  Ha (2025). The Impact of Interactional Justice, Commitment Level, and Supply Chain Agility on Sustainable SCM Performance. Operations and Supply Chain Management: An International Journal, 18(4), 591-599. https://doi.org/10.31387/oscm0630493

  6. Influence of Supply Chain Factors on Reshoring Decisions – A Structured Literature Review
    • Daniella Fjellstrom
    • Ehsanul Huda Chowdhury
    • Tahwidul Islam
    • Sharif Ahmed
    The purpose of this study is to explore how supply chain factors that influence decisions on reshoring have been discussed in previous research. A structured literature review is used to analyze 139 peer-reviewed articles from EBSCOhost, Science Direct, Emerald Insight and Springer. The study identifies four supply chain factors that influence reshoring decisions, namely: supply chain resources, supply chain reconfiguration, the customer-supplier relationship, and supply chain proximity. This study provides a novel starting point from which future researchers can initiate empirical studies to evaluate the influence of the identified supply chain factors on reshoring decisions. The findings can, in addition, help practitioners and managers to develop knowledge of the influence of supply chain factors when making reshoring decisions. This structured review extends our knowledge on the link between supply chain factors and reshoring, by drawing attention to how the factors of supply chain resources, supply chain reconfiguration, the customer-supplier relationship, and supply chain proximity influence reshoring decisions.
    @article{daniellafjellstrom-2025-1710,
      title={Influence of Supply Chain Factors on Reshoring Decisions – A Structured Literature Review},
      author={Daniella  Fjellstrom and Ehsanul Huda  Chowdhury and Tahwidul  Islam and Sharif  Ahmed},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={591--604},
      doi={10.31387/oscm0630501}
    }
    Daniella  Fjellstrom, Ehsanul Huda  Chowdhury, Tahwidul  Islam, Sharif  Ahmed (2025). Influence of Supply Chain Factors on Reshoring Decisions – A Structured Literature Review. Operations and Supply Chain Management: An International Journal, 18(4), 591-604. https://doi.org/10.31387/oscm0630501

  7. How Do Disruptions and Last-Mile Delivery Logistics Affect Shopping Behaviour?
    • Heider Al Mashalah
    • Elkafi Hassini
    • Deepa Bhatt Mishra
    We investigated the effect of pandemic-related disruption on the frequency of non-grocery brick-and-mortar shopping. We conducted a quasi-longitudinal survey with structured ques- tions that captured shopping experiences before and during the disruption. We employed machine learning algorithms and statistical tests such as chi-square, random forest model, and permutation test. Based on the permutation test, prior to the disruption, online shop- ping frequency was the sole feature statistically associated with brick-and-mortar shopping frequency. During the disruption, perceived safety of online shopping emerged as the only statistically significant feature. Delivery vehicle-induced traffic issues were not statistically associated with brick-and-mortar shopping frequency. Although crowdsourced deliveries were not significant, they exhibited a proportional relationship with shopping frequency ac- cording to SHAP values. Regular retrieval of orders from parcel lockers did not result in more frequent visits to brick-and-mortar stores. We investigated the effect of several aspects of online shopping on brick-and-mortar shopping frequency, including the frequency of online shopping, frequency of online-order deliveries, attitudes toward online shopping, and perceived issues arising from last-mile delivery logistics. Using a quasi-longitudinal survey and two machine learning-based models, we offer insights into how disruptions alter shopping behaviour and attitudes.
    @article{heideralmashalah-2025-1704,
      title={How Do Disruptions and Last-Mile Delivery Logistics Affect Shopping Behaviour?},
      author={Heider  Al Mashalah and Elkafi  Hassini and Deepa Bhatt  Mishra},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={600--616},
      doi={10.31387/oscm0630494}
    }
    Heider  Al Mashalah, Elkafi  Hassini, Deepa Bhatt  Mishra (2025). How Do Disruptions and Last-Mile Delivery Logistics Affect Shopping Behaviour?. Operations and Supply Chain Management: An International Journal, 18(4), 600-616. https://doi.org/10.31387/oscm0630494

  8. Optimal Channel Strategy in E-Commerce under Revised Consumer Preferences and Endogenous Commission Rates
    • Cheng-Hsun Hsieh
    • Lu Hsiao
    • Nora Nuo-Yin Wang
    The rapid growth of e-commerce has fundamentally reshaped consumer shopping behavior, with online channels now surpassing physical retail in both usage and sales volume. This shift challenges traditional channel strategy models that assume consumers derive higher utility from offline shopping. Motivated by these changes, we investigated a manufacturer’s optimal channel strategy in the context of e-commerce, considering marketplace selling, reselling, and dual-channel configurations. We developed a game-theoretic model featuring heterogeneous consumers who, unlike in prior studies, exhibit a stronger preference for online channels. ur key findings are as follows: (1) Under exogenous commission rates, the optimal strategy depends on the commission level, favoring marketplace selling at low rates, dual-channel at moderate rates, and reselling at high rates; (2) When commission rates are endogenous, platforms strategically lower commissions to retain the manufacturer, making marketplace or dual-channel strategies more attractive; (3) The presence of retailer competition shifts the optimal strategy toward reselling under exogenous rates and toward marketplace under endogenous rates; and (4) The dual-channel configuration yields the lowest profit when consumer online preference is moderate. This study contributes to the distribution channel literature by incorporating evolving consumer preferences, modeling commission rate endogeneity, and examining their joint influence on channel structure decisions in the digital marketplace.
    @article{cheng-hsunhsieh-2025-1711,
      title={Optimal Channel Strategy in E-Commerce under Revised Consumer Preferences and Endogenous Commission Rates},
      author={Cheng-Hsun  Hsieh and Lu  Hsiao and Nora Nuo-Yin  Wang},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={605--616},
      doi={10.31387/oscm0630502}
    }
    Cheng-Hsun  Hsieh, Lu  Hsiao, Nora Nuo-Yin  Wang (2025). Optimal Channel Strategy in E-Commerce under Revised Consumer Preferences and Endogenous Commission Rates. Operations and Supply Chain Management: An International Journal, 18(4), 605-616. https://doi.org/10.31387/oscm0630502

  9. Challenges and Strategic Responses in Halal Supply Chain Integration: A Multi-Dimensional Literature Review
    • Irman Firmansyah
    • Wiwiek Rabiatul Adawiyah
    • Christina Tri Setyorini
    This study aims to provide a comprehensive understanding of the dynamics of halal supply chain (HSC) integration through a systematic literature review (SLR) approach. Using the PRISMA guidelines, the study analyzed 67 peer-reviewed journal articles from the Scopus database published between 2015 and 2024. The primary focus is to identify contemporary issues, major challenges, and proposed strategies in the integration of halal supply chains and halal logistics. The findings reveal that HSC integration extends beyond logistical operations, encompassing multidisciplinary dimensions such as regulatory clarity, stakeholder competencies, operational risks, supplier relationship complexity, and sociocultural challenges in multicultural environments. The strategies proposed in the literature include the adoption of emerging technologies such as blockchain and traceability systems, the enhancement of halal certification frameworks, human capital development, and collaboration among governments, industries, and academic institutions. This study offers a significant contribution by formulating an evidence-based integrative framework to support the development of effective, efficient, and sustainable halal supply chains at the global level. The findings provide strategic implications for policymakers, industry practitioners, and researchers in building a trustworthy and internationally competitive halal ecosystem.
    @article{irmanfirmansyah-2025-1705,
      title={Challenges and Strategic Responses in Halal Supply Chain Integration: A Multi-Dimensional Literature Review},
      author={Irman  Firmansyah and Wiwiek Rabiatul  Adawiyah and Christina  Tri Setyorini},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={617--631},
      doi={10.31387/oscm0630495}
    }
    Irman  Firmansyah, Wiwiek Rabiatul  Adawiyah, Christina  Tri Setyorini (2025). Challenges and Strategic Responses in Halal Supply Chain Integration: A Multi-Dimensional Literature Review. Operations and Supply Chain Management: An International Journal, 18(4), 617-631. https://doi.org/10.31387/oscm0630495

  10. Optimizing Dual-Channel Retail Strategies: The Impact of Return Re-Salability on Inventory and Contractual Decisions
    • Mohannad Radhi
    This research investigates a dual-channel retailer (DCR) operating both a physical store and an online store, where customers can return unwanted products for full refunds. By incorporating the re-salability of returned items into the analysis, this study expands the existing literature on dual-channel retailing. Focusing on the retailer’s strategy of delegating online store operations to a third-party logistics and service provider, we re-explore three contractual strategies: transaction-based fee, fixed-based fee, and gain-sharing. For each strategy, we determine the optimal inventory levels and, where applicable, the optimal fixed-fee. The primary purpose of this study is to compare decision-making outcomes with and without return re-salability, and to analyze how these decisions shift when re-salability is considered, using a combination of analytical and numerical methods. Through analytical analysis, it is found that when the retailer faces high logistical or purchasing costs, an online store may order more in a re-salable system than in a non-re-salable one. This underscores the importance of not assuming that order quantities are always lower in re-salable systems.
    @article{mohannadradhi-2025-1706,
      title={Optimizing Dual-Channel Retail Strategies: The Impact of Return Re-Salability on Inventory and Contractual Decisions},
      author={Mohannad  Radhi},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={632--646},
      doi={10.31387/oscm0630496}
    }
    Mohannad  Radhi (2025). Optimizing Dual-Channel Retail Strategies: The Impact of Return Re-Salability on Inventory and Contractual Decisions. Operations and Supply Chain Management: An International Journal, 18(4), 632-646. https://doi.org/10.31387/oscm0630496

  11. An Attempt to Model Blockchain Implementation Cost Dynamics in Supply Chains
    • Ahmed Deif
    • Lorenzo Lynberg
    This paper is an early attempt to explore the cost dynamics associated with blockchain implementation in supply chain. A system dynamic model is developed for that purpose that captures the theoretical value of blockchain implementation resulting from the accumulated costs and benefits encountered by supply chains over time. This model explores the promise of blockchain technology in supply chain logistics by synthesizing research from both fields to build a theoretical framework for understanding what factors drive costs and benefits of blockchain implementation. The main input elements in this model are the supply chain network size, the size of the supply chain entity seeking to implement blockchain information systems, and the level of process digitization desired. These inputs proliferate into qualitative cost and benefit relationships supported by existing research. These individual relationships are extrapolated into a quantitative format for modeling and synthesis. Results show that, the theoretical benefits of blockchain implementation generally grow in accordance with increases in digitization levels, firm size or network size. Network effects are identified as an underlying phenomenon in this relationship. The paper presents a novel framework for considering the relationships that underlie cost and benefit opportunities and challenges of blockchain in supply chains. Furthermore, important practical recommendations are proposed to help supply chain managers in some critical decisions necessary for successful and feasible blockchain implementation. The primary contribution of this work is a broad framework for understanding the functions underlying the often-touted benefits of blockchain technology in supply chains. These findings and synthesis serve to inform design and implementation considerations from a cost/benefit perspective and as a starting point for additional research.
    @article{ahmeddeif-2025-1707,
      title={An Attempt to Model Blockchain Implementation Cost Dynamics in Supply Chains},
      author={Ahmed  Deif and Lorenzo  Lynberg},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={647--664},
      doi={10.31387/oscm0630497}
    }
    Ahmed  Deif, Lorenzo  Lynberg (2025). An Attempt to Model Blockchain Implementation Cost Dynamics in Supply Chains. Operations and Supply Chain Management: An International Journal, 18(4), 647-664. https://doi.org/10.31387/oscm0630497

  12. Maritime Logistics Optimization for Bio-based Diesel Fuel Commodities in Indonesia: Costs and Vessel Suitability Analysis
    • Artya Lathifah
    • Komarudin Komarudin
    • Danang Sismartono
    • Muhammad Dliya'ul Haq
    • Nurul Lathifah
    • Herbert Wibert Victor Hasudungan
    The distribution of bio-based diesel fuel commodities in Indonesia faces efficiency challenges due to fluctuating demand, geographically dispersed delivery points, and mismatches between shipment volumes and vessel capacities. Since maritime transport is a dominant mode in the national distribution network, optimizing sea-based logistics is crucial to reducing costs and ensuring reliable energy supply chains. This study addresses these challenges by focusing on maritime transportation and utilizing real-world allocation data from 2024 in Indonesia, consisting of 22 origin points and 51 destination points, with a total shipment volume of 9 million kiloliters. A monthly planning model based on recurring demand patterns is developed to design routes and number of deliveries, leveraging empirical data and addressing a real-world national logistics issue. A trip-based cost optimization model tailored to maritime logistics is employed to evaluate the effects of vessel suitability, consolidation strategies, and demand variability on delivery efficiency. This study shows that aligning vessel capacities with shipment volumes significantly reduces transportation costs, and implementing split deliveries when full consolidation is insufficient to meet monthly demand further enhances flexibility. Moreover, optimizing multi-destination routing combined with dynamic vessel selection and split delivery yields notable efficiency gains, achieving an overall cost reduction of more than 18% compared to the traditional point-to-point model. These findings highlight that consolidation, optimal vessel assignment and flexible split delivery can significantly enhance transportation efficiency. Finally, this study offers insights to improve the cost-efficiency of Indonesia’s bio-based diesel fuel that contributes to the reliability of its energy delivery systems.
    @article{artyalathifah-2025-1708,
      title={Maritime Logistics Optimization for Bio-based Diesel Fuel Commodities in Indonesia: Costs and Vessel Suitability Analysis},
      author={Artya  Lathifah and Komarudin  Komarudin and Danang  Sismartono and Muhammad  Dliya'ul Haq and Nurul  Lathifah and Herbert Wibert Victor  Hasudungan},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={665--679},
      doi={10.31387/oscm0630498}
    }
    Artya  Lathifah, Komarudin  Komarudin, Danang  Sismartono, Muhammad  Dliya'ul Haq, Nurul  Lathifah, Herbert Wibert Victor  Hasudungan (2025). Maritime Logistics Optimization for Bio-based Diesel Fuel Commodities in Indonesia: Costs and Vessel Suitability Analysis. Operations and Supply Chain Management: An International Journal, 18(4), 665-679. https://doi.org/10.31387/oscm0630498

  13. Moderation Effect of Coping Behavior on the Engagement Model Implementation in Reverse Logistics Activities to Improve Green E-Waste Business Performance
    • Hesti Maheswari
    • Christiana Yosevina
    • Fati Ramadhanti
    • Agung Sigit Santoso
    • Prameshwara Anggahegari
    Environmental pollution caused by conventional reverse logistics practices conducted by marginalized communities in developing countries is concerning. However, governments recognize this group’s potential to independently improve their welfare through e-waste processing i.e., informal e-waste businesses. This research aims to develop an engagement model for reverse logistics and evaluate the moderating effect of coping behavior on informal e-waste businesses’ performance by employing partial least-squares structural equation modeling . A sample of 474 informal e-waste businesses is used to test the model and the interrelationships. Findings reveal that the engagement model positively and significantly enhances business performance though coping behavior does not reveal a notable negative impact. Business performance measurement requires a balance among financial, environmental, and social impacts on society. Collaboration models can take the form of coaching programs; provision of low-tech machines; and bridging collaboration between OEMs and informal recyclers. Empowering them as business partners for OEMs and large-scale recyclers, having e-waste component shredders and air filter machines can also be implemented. The engagement model, coping behavior, and green business performance standardized and proposed in this research can be used as a reference for incubating informal e-waste businesses. Further research should focus on the role and commitment of governments in developing the e-waste business and identify factors that can improve coping behavior. This study contributes to the operations management literature by aligning reverse logistics practices with government policies on green business performance. Using a second-order SEM, this study explores engagement, collaboration, and empowerment models that can improve informal e-waste businesses’ performance.
    @article{hestimaheswari-2025-1709,
      title={Moderation Effect of Coping Behavior on the Engagement Model Implementation in Reverse Logistics Activities to Improve Green E-Waste Business Performance},
      author={Hesti  Maheswari and Christiana  Yosevina and Fati  Ramadhanti and Agung Sigit  Santoso and Prameshwara  Anggahegari},
      journal={Operations and Supply Chain Management: An International Journal},
      year={2025},
      volume={18},
      number={4},
      pages={680--694},
      doi={10.31387/oscm0630499}
    }
    Hesti  Maheswari, Christiana  Yosevina, Fati  Ramadhanti, Agung Sigit  Santoso, Prameshwara  Anggahegari (2025). Moderation Effect of Coping Behavior on the Engagement Model Implementation in Reverse Logistics Activities to Improve Green E-Waste Business Performance. Operations and Supply Chain Management: An International Journal, 18(4), 680-694. https://doi.org/10.31387/oscm0630499